With many medical practices remaining open throughout the pandemic and focusing on remote consultations, we are now seeing a shift in guidelines from NHS England, urging anyone in need of medical support to seek the advice and care they need, including face to face if required.
Not only now, but for future operational efficiency, practices are looking to technologies that can help them to better accommodate and serve their patients. This is now amplified by an increasing pressure to manage the current situation safely, without neglecting the needs of their existing patient community.
What can DoubleEdge do to assist?
Our specialised hosted telephony solutions can offer call recording and analytics, providing the all-important data to individual practices, enabling them to:
- Monitor and record calls (including remote triage calls)
- Track and reduce call waiting times
- Call routing
- Improve productivity
- Reach NHS access targets e.g. call holding for a maximum of 2 minutes
With the NHS alone, treating millions of patients a week, a reliable and robust communication platform is essential for the safe and efficient running of healthcare practices across the country. The ramifications of such solutions can have a great impact on the day to day working life of healthcare practitioners, and a reduction of waiting times for their patients.
Speak to one of our specialist consultants for more information:
Telephone: 020 3137 8460