Communication tools like Microsoft Teams and Zoom have become indispensable in creating high-performing remote workforces. However, for brokers, banks, hedge funds and other financial institutions it’s created a high-risk game of cat and mouse. Legally they cannot use MS Teams or Zoom unless they are able to record and monitor all conversations. The same goes for messaging apps like WhatsApp and WeChat.

 

Discussed further in our white paper, here are the experiences and collective thoughts of the DoubleEdge leadership team, captured during a recent virtual Q&A.

  

How has compliance evolved and where is the market today?

 

Steve Burges: 15 years ago most firms had small compliance teams and only had to worry about monitoring fixed lines and emails. And, from 2011, recording mobiles as well. Since then we’ve seen an explosion in the way people communicate, while legislation has tightened and will only get stronger.

 

Steve Dourdil: It’s also no longer just a financial services problem. Other industries like healthcare, legal firms and health and safety are struggling with very similar challenges.

 

What are you seeing in your conversations with clients? 

 

Alex James: Siloed data remains one of their biggest headaches. It lives in multiple systems and even across multiple geographies. There’s no central management or consistent governance across phone, mobile, video and messaging recordings, for example. So, the compliance process becomes ever-more complex and heavier to handle.

 

Steve Burges: The other thing I’ve noticed is there’s far more millennials, particularly among brokers and dealers. They’ve grown up as digital natives with smartphones and behave very differently. But I’m not sure the workplace has adapted quickly enough with them.

 

Has anything surprised you about the way firms have tried to meet the challenges of the past 12 months?

 

Steve Dourdil: I think attitudes have started to change. Most firms have realised there is no grey area or wriggle room now. If they want to adopt solutions like MS Teams or Zoom, they must record relevant communications.

Steve Burges: Breaches in compliance recording provide a welcome new revenue stream for regulators like the FCA. So, it’s no surprise they’ve become far more active with fines from successful enforcements currently accounting for as much as 50% of their total income.

 

To what extent do you think extending Senior Managers and Certification Regime (SM&CR) legislation to include all FCA-regulated firms, just months before the COVID outbreak, has influenced the way firms have managed compliance while working remotely?

 

Alex James: Travel bans and getting shut out of buildings showed everyone the limitations of legacy on-premise systems. We know of one case where compliance recording was assumed to have been running when in fact it had stopped several months previously, leaving the firm wide open.

Steve Burges: Firms feel exposed with home working. They’re looking towards cloud-enabled monitoring solutions that can be securely managed from anywhere. And rethinking whether they still want to manage operations in-house or outsource to a specialist.

 

How has the role of Chief Compliance Officers changed over the past few years?

 

Steve Burges: The CCO is a relatively new role that didn’t exist 10 years ago. Now the CCO is the custodian of brand and reputation. Their decisions and actions directly impact a firm’s trading performance. Most also have the thankless task of gathering recordings and building cases.

Steve Dourdil: CCOs have a really big job on their hands when it comes to keeping up with changes in regulation and, increasingly, technology. They need help understanding how enablers like AI and machine learning can be integrated to make compliance easier.

 

Finally, how do you see the compliance landscape looking in 5-10 years?

 

Alex James: It’s basically Moore’s Law, right? The pace of change continues to quicken every year. The scary thing is that some trading floors don’t even have phones now. Automated solutions will be key because manual processes and intervention will no longer be sustainable.

Steve Burges: Recording of apps like WeChat and WhatsApp is now becoming commonplace. And we’re already seeing interest in extending compliance monitoring to newer applications like Signal, Telegram and LINE. And, in 2022, I’m sure we’ll see more new communication tools emerge. So we need to make sure we’re ready.

To discover how DoubleEdge is helping customers to effectively navigate the world of compliance, call 44 (0)20 3137 8460 or get in touch at info@edge-edge.co.uk

Further Reading

White Paper: The Changing Face of Compliance

Meeting FCA, MiFID II, FINRA, GDPR and innumerable other regulations is nothing new for brokers, banks, hedge funds and other financial institutions. They’ve been doing it for years.

Now compliance controls cover a distributed remote workforce using diverse collaboration tools and messaging apps. And penalties are no longer confined to companies. UK regulators are coming after individuals under Senior Managers and Certification Regime (SM&CR) legislation.

Essential reading for board members, compliance leaders and IT managers, this white paper discusses the practical steps companies can take to ensure continuous compliance across their communications estate, including Microsoft Teams, WhatsApp, and other emerging channels.

Report: The 7 Ways To Record WhatsApp For Compliance

With 2 billion active users and over 100 billion messages being sent every day, WhatsApp is the most popular instant messaging app on the planet.

Factor in the increased usage sparked by global lockdowns and the growing trend towards remote working, and it’s easy to see why many organisations in heavily regulated sectors such as Banking, Finance, Energy, Commodities Trading and Insurance are scrambling to find a solution to capture these communications in order to gain a competitive edge while remaining compliant.

As it is encrypted end-to-end, WhatsApp cannot be recorded using traditional methods. But, if your organisation is looking for a way to compliantly capture and archive its employees’ new ways of working, this report outlines the seven ways in which this can be achieved.

COMPLIANCE: IMPORTANT OWNERSHIP CHANGES WHILE ADAPTING FOR FLEXIBLE REMOTE WORKFORCES

Managing ever-growing regulatory demands was tough even before COVID-19. Now controls have to cover a remote workforce using increasingly diverse collaboration tools and messaging apps. And compliance is no longer solely a company responsibility. UK regulators are also coming after individuals under Senior Managers and Certification Regime (SM&CR) legislation.

 

Discussed in detail in our white paper, here are the key takeaways for board members, compliance leaders and IT managers.

 

Technology: friend or foe?

Home or hybrid working looks set to stay. One year on from the first national lockdown the FCA has made it clear UK firms have had ample time to put compliance recording measures in place for remote workers. That’s easy to say and hard to do. Especially when they’re using more devices and channels than ever before.

Old-world surveillance technology focused mainly on phone, mobile and email. Today, the only way to ensure continuous compliance is to record and monitor all business-related communications across all channels on all devices – phone, PC, laptop, tablet and mobile. Increasingly, this includes interactions over video platforms like Teams, Skype and Zoom plus messaging apps like WhatsApp, Signal, Telegram, LINE and WeChat.

Also, in the case of financial firms, all communications relating to deals and investment must be recorded and kept – even if they don’t result in a financial transaction. That’s a lot of data storage. And a lot of unbudgeted expense.

Raised stakes

SM&CR rules firmly place senior managers on the front line. They are personally accountable for their actions with the threat of misconduct investigation, fines, prosecution and possible suspension or dismissal. While effective governance models with clearly defined roles, responsibilities and processes go a long way to helping, they still don’t solve the basic problem. Your clients want to choose how and when they engage with your business. However, unless you can monitor and record conversations, you can’t offer those services, leaving your company out in the cold and falling behind rivals who can.

When I talk to our customers, they’re understandably spooked. Some are looking to get started with a specific solution for, say, capturing calls on Microsoft Teams. Others want to simplify a spaghetti of legacy compliance recording, archiving, and reporting products. It’s not uncommon for PBX recordings to reside in one archive, Trader Voice in another, emails in another, IM chat messages in another, and so on. Standalone systems with multiple archives can be spread across various regions and legal jurisdictions.

Assuring the compliance journey

At DoubleEdge we have market-leading solutions and experts to assist at all points of the compliance journey. Our professional services team provide assessments and end-to-end solutions including MS Teams deployments, from licencing and solution design to PBX integration and compliance recording.

Along with maximising savings from retiring legacy systems, we help customers avoid hidden pitfalls and gotchas. For example, by designing always-on solutions for only those employees who need to be recorded, not those who don’t. So, there’s no need to over-engineer storage for peak loads such as a large weekly Microsoft group call. Storage costs are further minimised through automated record de-duping. Total cost of ownership and bandwidth are also lowered using technologies to reduce file size and frame rates.

Using AI automation we take the heavy lifting out of tasks like transcription, translation and proactive monitoring. And we boost ROI with infrastructure-related features like permissions-controlled access, active-active resilience across geographies, and PowerShell scripts to cut deployment times from days to hours.

So, however daunting compliance recording may appear, our customers are in safe hands.

To discover how DoubleEdge is helping customers find the right solutions, call 44 (0)20 3137 8460 or get in touch at info@edge-edge.co.uk

Further Reading

White Paper: The Changing Face of Compliance

Fulfilling FCA, MiFID II, FINRA, GDPR and countless other regulations is nothing new for brokers, banks, hedge funds and other financial organisations. They’ve been doing it for years.

Now compliance controls cover a remote workforce using varied collaboration tools and messaging applications. Penalties are also no longer confined to businesses. UK regulators are coming after individuals under Senior Managers and Certification Regime (SM&CR) legislation.

Essential reading for board members, compliance leaders and IT managers, this white paper explores the practical steps companies can take to ensure continuous compliance across their communications estate, including WhatsApp, Microsoft Teams and other emerging channels.

Report: The 7 Ways To Record WhatsApp For Compliance

With 2 billion users and over 100 billion messages being sent every day, WhatsApp is the most popular instant messaging application in the world.

Factor in the increased usage sparked by global lockdowns and the growing trend of remote working, it’s easy to see why many businesses in heavily regulated sectors such as Finance, Banking, Energy, Commodities Trading and Insurance are looking to find a solution to capture these communications in order to gain a competitive edge while remaining compliant.

As it is encrypted end-to-end, WhatsApp cannot be recorded using traditional methods. But, if your business is looking for a way to compliantly capture and archive its employees’ new ways of working, this report outlines the ways in which this can be achieved.

THE RISE OF BUSINESS MESSAGING APPS AND THE NEED TO STAY ON THE RIGHT SIDE OF THE LAW

In the past, investment banks and financial firms barred employees from using encrypted messaging services like WhatsApp and its rival Telegram Messenger. Internally-driven penalties to discourage flouting such rules could also result in high profile suspensions and dismissals. in today’s hyper-connected world, that stance has had to be adjusted with the introduction of compulsory message recording laws. Clients increasingly call the shots – legitimately – over how they want to engage and communicate. That doesn’t leave any option when it comes to whether or not to record deal-relevant communications over whatever medium.

Comms preferences strongly linked to loyalty

The ease and speed advantages of live synchronous messaging for deal instruction and execution are clear where milliseconds determine how much money is made or lost. Likewise, tools such as WhatsApp, WeChat, Signal and Telegram offer the ideal broadcast platform for flagging price fluctuations, stocks to watch, and similar one-to-many communications.

Pandemic-enforced home working and continuous lockdowns have taken their toll on business relationships. Video conferencing has helped fill the void, but we’ve all missed in-person face-to-face meetings. In a recent survey, 58% of advisors attributed the loss of clients to failure of meeting communication needs. Brand loyalty is on the wane, with Foresight Research uncovering a whopping 27% rise in churn rates within the banking sector.

The key takeout is customers are more likely than ever to defect to rivals if you cannot meet and beat their service expectations – and that includes the use of messaging apps.

Ignorance is no excuse
Most bright Generation Z workers have grown up digital natives. It seems like a marriage made in heaven. Yet, the reality is anything but. In the case of financial firms, all communications relating to deals and investment must be recorded and kept, even if they don’t result in a transaction.

So, unless you can track conversations over media like WhatsApp and WeChat, you can’t use them. And, as firms are discovering, there are no longer any grey areas. Regulators are clamping down worldwide and only too willing to issue substantial fines.

Gaining control of encrypted messages

What’s needed is a new approach; one that expedites the safe adoption of messaging apps without presenting IT and compliance executives with still more costs and complexity to manage. For example, replacing dodgy workarounds such as copying and pasting chat messages into emails (a risky practice that wastes time, is open to abuse and unlikely to stand up in court).

Now, there are purpose-built recording solutions on the market that are able to securely access encrypted messaging apps. All text conversations are immediately time-stamped and safely archived, making it impossible to delete or edit them. Surveillance alerts can be set to expose potential breaches and demonstrate even stronger compliance.

As an example, one of our clients, a large brokerage, has transformed productivity and customer service. They now handle around 30,000 messages a day, safely and compliantly. And they sleep soundly at night knowing that they can always prove it.

Don’t overlook calls
Many firms have no direct control over employees making calls via WhatsApp or WeChat. That’s often because their mobile device management systems can’t prevent users from doing so through IT policy enforcement. So, short of relying on employees’ goodwill, firms are effectively leaving themselves open to possible compliance breaches.

Messaging app recording solutions remove this worry too. They are also pretty versatile and can cover most workplace situations. For instance, it’s now possible to record on both corporate-owned and personal mobile devices, across Android and IOS operating systems, without encroaching on staff’s right to keep their personal, non-business communications private. And new solutions are being developed all the time for emerging platforms like Signal.

Kevin Nugent
Account Director
DoubleEdge Professional Services
www.linkedin.com/in/kevin-nugent-7757b5

To discover how DoubleEdge is helping customers to safely adopt messaging apps, call +44 (0)20 3137 8460 or get in touch at info@edge-edge.co.uk

Further Reading

White Paper: The Changing Face of Compliance

Meeting FCA, MiFID II, FINRA, GDPR and innumerable other regulations is nothing new for brokers, banks, hedge funds and other financial institutions. They’ve been doing it for years.

Now compliance controls cover a distributed remote workforce using diverse collaboration tools and messaging apps. And penalties are no longer confined to companies. UK regulators are coming after individuals under Senior Managers and Certification Regime (SM&CR) legislation.

Essential reading for board members, compliance leaders and IT managers, this white paper discusses the practical steps companies can take to ensure continuous compliance across their communications estate, including Microsoft Teams, WhatsApp, and other emerging channels.

Report: The 7 Ways To Record WhatsApp For Compliance

With 2 billion active users and over 100 billion messages being sent every day, WhatsApp is the most popular instant messaging app on the planet.

Factor in the increased usage sparked by global lockdowns and the growing trend towards remote working, and it’s easy to see why many organisations in heavily regulated sectors such as Banking, Finance, Energy, Commodities Trading and Insurance are scrambling to find a solution to capture these communications in order to gain a competitive edge while remaining compliant.

As it is encrypted end-to-end, WhatsApp cannot be recorded using traditional methods. But, if your organisation is looking for a way to compliantly capture and archive its employees’ new ways of working, this report outlines the seven ways in which this can be achieved.

“A challenged world is an alert world and from challenge comes change.

“So let’s all choose to challenge.”

 

On Monday March 8th 2021, we, across the Kerv Group chose to get involved in 2021’s International Women’s Day and the #ChooseToChallenge campaign.

To kick off Kerv’s charity involvement as a group, we wanted to celebrate IWD 2021 and equality in the workplace, whilst also raising funds and awareness for our chosen charity, Women’s AidCovid 19 and lockdown has had a huge impact on those protected and supported by these type of charities, so it seemed the perfect choice for us to support, whilst we are unable to take part in any events or “in person” challenges.

As part of our pledge to the cause, we raised £500.00 and will continue to celebrate women’s achievements. Raise awareness against bias. Take action for equality!

Click here to meet some of the women at Kerv!

 

 

 

 

 

30 MINUTE LIVE WEBINAR

Wednesday 27th January at 2:00pm GMT / 9:00am EST

Join us with Rob Houghton (Soteria) and Thomas Perkins (Kerv)

 

If your organisation is using or planning to use Microsoft Teams, how do you ensure regulatory compliance? 

Coverage gaps = increased risk = regulatory scrutiny and penalties.

Since the catalytic effect of COVID-19 on digital transformation and the adoption of business continuity and collaboration tools like Microsoft Teams, regulated financial firms are now potentially unaware of the compliance gap and associated business risk that widespread use of such a platform brings, within their wider communication monitoring efforts.

With Teams adoption surging from 15 million to over 115 million active daily users in under 9 months (Mar-Nov ‘20), the demand has become so prominent that it is attracting new regulatory focus regarding the potential oversight of generated Teams communication monitoring, during examination and enquiries.

The FCA has recently issued a strict announcement, warning firms of the importance of providing the same standard of surveillance of employees who are working from home as they would in an office environment.

If Teams is here to stay, how can firms implement policy-based MS Teams recording and ensure comprehensive compliance and risk mitigation across communication capture, archiving, reviewing and reporting?

Click here to register

THE NEED FOR COMPLIANT WECHAT RECORDING IN REGULATED FINANCIAL FIRMS

Compliant WeChat Recording: capture and securely archive staff’s WeChat messages, chats, voice calls, files and multimedia attachments for regulatory compliance.

 

WeChat has over 1.2 billion monthly active users…and counting. With such a significant and growing user base, particularly in China and the Far East, many financial firms rely on WeChat to communicate with their clients, who use WeChat and WeCom (previously known as WeChat Work) as their medium of choice.

 

However, in order to remain compliant, regulated firms must ensure that WeChat communications are recorded, securely archived and easily retrievable.

 

While some firms have simply banned the use of WeChat, many have realised that, in order to stay competitive, this is just not a viable option. Client demand practically mandates its use.

 

DoubleEdge can provide you with the best solution for your business needs. Click here to arrange a demo or a trial

THE NEED FOR WHATSAPP COMPLIANCE MONITORING

The last few years have seen explosive growth in the use of encrypted Instant Messaging applications, such as WhatsApp and WeChat, by commodities traders, brokers and other regulated individuals, and increased adoption of BYOD policies.

With penalties for non-compliance becoming ever more severe, financial services organisations need a compliant WhatsApp recording solution that not only captures and securely archives these communications according to MiFID II, Dodd-Frank, SYSC 10A and other e-comms surveillance monitoring legislation, but which is also GDPR-compliant.

Data privacy is particularly important to consider when staff are using their personal mobile devices for business purposes. In these cases, how do you ensure all business communications are captured without also recording personal communications and invading employee privacy?

HOW IS WHATSAPP GDPR COMPLIANCE ACHIEVED?

Users can have one single WhatsApp version, where all messages are recorded, OR add a 2nd number for the enterprise WhatsApp account:

  • Personal WhatsApp communications remain private
  • Business WhatsApp communications are captured and securely archived
  • Archive WhatsApp messages for iOS and Android devices
  • WhatsApp Mobile AND Web (desktop) versions – no change in user experience
  • Works exactly like the standard WhatsApp application
  • Same WhatsApp product, same interfaces, same capabilities
  • Captures all messaging, including all multimedia communications and attachments, which can be archived within the solution environment or routed directly to the existing company archiving set up.
  • Messages delivered to archive with content, employee email and other message metadata
  • Compliant with all relevant e-comm compliance monitoring regulations: MiFID II, GDPR, Dodd-Frank, SYSC 10A etc.
  • All messages are archived
  • Perfect for corporate devices and BYOD

 

Click here for to arrange free trial

With many medical practices remaining open throughout the pandemic and focusing on remote consultations, we are now seeing a shift in guidelines from NHS England, urging anyone in need of medical support to seek the advice and care they need, including face to face if required.

Not only now, but for future operational efficiency, practices are looking to technologies that can help them to better accommodate and serve their patients. This is now amplified by an increasing pressure to manage the current situation safely, without neglecting the needs of their existing patient community.

 

What can DoubleEdge do to assist?

 

Our specialised hosted telephony solutions can offer call recording and analytics, providing the all-important data to individual practices, enabling them to:

 

  • Monitor and record calls (including remote triage calls)
  • Track and reduce call waiting times
  • Call routing
  • Improve productivity
  • Reach NHS access targets e.g. call holding for a maximum of 2 minutes

 

With the NHS alone, treating millions of patients a week, a reliable and robust communication platform is essential for the safe and efficient running of healthcare practices across the country. The ramifications of such solutions can have a great impact on the day to day working life of healthcare practitioners, and a reduction of waiting times for their patients.

 

Speak to one of our specialist consultants for more information:

Telephone: 020 3137 8460
Email: info@edge-edge.co.uk

 

MS TEAMS WITH DOUBLE EDGE

In a world where we find ourselves changing the way we work and live, businesses have been turning to technologies that can allow their workforce to work remotely, securely and efficiently.

Microsoft Teams is probably the obvious choice to make to facilitate this global change, but is your business using Teams to its full capabilities? What else can you achieve with Teams?

 

Enter DoubleEdge and our Range of Technology Partners

Depending on your individual needs, DoubleEdge can make the relevant assessments and offer you a range of integrations and add-ons that help your business to operate “business as usual”, without the headaches associated with sending a workforce home.

 

WHAT WE CAN DO FOR YOU

 

Direct Routing – Compliance – Call Recording – Analytics – Call Forwarding – Contact Centre 

Did you know that with the basic Teams package, you’re required to purchase a Microsoft phone system license in order to make external calls?

With our Teams integrations, we can deliver carrier grade telephony, enabling full voice capacity with the option of call recording, analytics, compliance, security and more, at a fraction of the cost.

A number of our clients are within the finance, legal and public sectors (MIFID II, FCA COMPLAINT etc.) and require the same security, compliance and recording functions that are in place in their office settings, for their employees to continue working remotely. Our compliant MS Teams recording solutions can capture the following:

•Voice Calls
•Audio & Video Conference
•Chat / Instant Messaging
•Screen Share

We can provide the best solution for you and your business’ requirements, to ensure employees can continue working safely and effectively, not only now, but in the future landscape that could mean working differently and remotely, long term.

Contact Centre workforce? We can also facilitate all the requirements associated with customer service teams – analytics (full wallboards and customised reports), contact centre (omni channel), call pull (move live calls from teams to mobile or desk phone), intelligent virtual agent (ai) and more…whatever you need, let us know!

 

Every business is different, and we are here to do all the work for you, to identify the best solution for you and your employees, whatever your business size or requirements. Our team will facilitate the whole implementation process and provide ongoing support, making the whole experience quick and easy. Contact us now to find out how we can make Microsoft Teams work for you.

 

Merger of DoubleEdge Professional Services, Foehn, and Metaphor IT creates next-generation cloud-centric managed services company

Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider has launched in the UK today with the merger of leading IT businesses, DoubleEdge Professional Services, Foehn and Metaphor IT.  It has been created to bring together the expertise of the three companies to help mid-market customers achieve successful business outcomes in a new digital era.  Their combined offer includes:

  • DoubleEdge Professional Services delivers and manages solutions across UC, voice, data, mobility and innovative compliance products, with an impressive client list of corporate businesses.
  • Foehn is a Cloud UC and Contact Centre provider with award winning cloud UCaaS and CCaaS products in Voxivo and VoxivoCX as well as being a Genesys Gold Partner and the Genesys EMEA Cloud Partner of the Year.  Foehn has over 300 customers in both the public and private sectors.
  • Metaphor IT is a leading managed services business focusing on three core solution offerings; Cloud Services, Digital Workspaces, and IT Managed Services, all of which are encompassed by the business’ “Secure By Design” principles.

All three businesses are delivering double-digit growth rates and the new company will drive further organic growth of these businesses.

The management team of each of the three businesses all join the senior team, led by Alastair Mills as Executive Chairman; Mike Ing, Managing Director and Andrew Marshall, group CFO.

Kerv’s proposition puts the customer front and centre – helping to solve business problems and navigate a successful path into a more digital-led future.

Alastair Mills, Executive Chairman, Kerv says: “Customers want to buy a wider range of integrated solutions from a trusted partner whilst leveraging the power of cloud technologies. But they will only do so if those providers can continue to deliver excellent customer experience in this rapidly changing market. As we focus on organic growth of DoubleEdge Professional Services, Foehn and Metaphor IT, supplemented by carefully targeted acquisitions, we will not lose sight of our customer-first strategy.”

Underpinning the Kerv strategy is a multi-million pound investment in the future. Kerv is developing a next generation, cloud-centric operating platform specifically designed to make it easy, quick and efficient to deliver a diverse and extensive range of future-proofed services. The platform will be a crucial component in providing the best possible customer experience for DoubleEdge Professional Services, Foehn and Metaphor IT clients.

Mike Ing, Managing Director, Kerv adds:

“As a cloud-first, customer-first business, we have the combined capabilities with DoubleEdge Professional Services, Foehn and Metaphor IT to help UK businesses navigate a new way of working as they adapt to an agile, technology-led environment post the pandemic.”

 

DoubleEdge Professional Services www.edge-edge.co.uk

DoubleEdge Professional Services launched in 2008 and is based in the City of London, led by Steve Burges and Alex James. They bring excellent relationships with leading corporates delivering and managing solutions across UC, voice, data, mobility and innovative compliance products. DoubleEdge has an impressive client base based upon providing an unparalleled service, the client base includes, Harrods, TP ICAP, Investec and Waterstones.

 

Foehn  www.foehn.co.uk

Foehn is a Cloud UC and Contact Centre provider based in Richmond, Surrey.  Founded in 2000 by Managing Director James Passingham, Foehn has developed it’s own award winning cloud UCaaS and CCaaS products in Voxivo and VoxivoCX as well as being a Genesys Gold Partner and the Genesys EMEA Cloud Partner of the Year.  Foehn has over 300 customers in both the public and private sectors, including Kiwi.com, The Zoological Society of London (ZSL), See Tickets and The Local Government Ombudsman.

 

Metaphor IT www.metaphor-IT.com

Metaphor IT is a leading managed services business based in the City of London. The business focuses on three core solution offerings; Cloud Services, Digital Workspaces, and IT Managed Services, all of which are encompassed by the business’ “Secure By Design” principles. Metaphor IT focuses on the clients business needs, understanding and designing technical solutions to meet the ever-changing demands of the end users.