With many medical practices remaining open throughout the pandemic and focusing on remote consultations, we are now seeing a shift in guidelines from NHS England, urging anyone in need of medical support to seek the advice and care they need, including face to face if required.

Not only now, but for future operational efficiency, practices are looking to technologies that can help them to better accommodate and serve their patients. This is now amplified by an increasing pressure to manage the current situation safely, without neglecting the needs of their existing patient community.

 

What can DoubleEdge do to assist?

 

Our specialised hosted telephony solutions can offer call recording and analytics, providing the all-important data to individual practices, enabling them to:

 

  • Monitor and record calls (including remote triage calls)
  • Track and reduce call waiting times
  • Call routing
  • Improve productivity
  • Reach NHS access targets e.g. call holding for a maximum of 2 minutes

 

With the NHS alone, treating millions of patients a week, a reliable and robust communication platform is essential for the safe and efficient running of healthcare practices across the country. The ramifications of such solutions can have a great impact on the day to day working life of healthcare practitioners, and a reduction of waiting times for their patients.

 

Speak to one of our specialist consultants for more information:

Telephone: 020 3137 8460
Email: info@edge-edge.co.uk

 

As the way we work has changed dramatically, how can we continue to assist your business with that change, long term? 

Through recent weeks, thousands of companies – those who had no effective measures in place to cope with the situation – have worked with telecom vendors to quickly deploy temporary cloud-based telephony solutions, enabling them to mirror their phone system’s functionality on remote devices and replicate staff’s desk phones on their mobiles, making and receiving calls as normal.

For many, this was done as a short-term fix, signing the shortest contracts possible to hopefully see them through the current crisis.

But as these firms start to see how much easier everything is with hosted systems, and how well they can enable staff to collaborate, access files and applications, and continue business as usual, the question has to be asked:

The world is moving to IP telephony in a few years anyway. Why wait any longer to move comms to the cloud as a full-time, LONG TERM solution?

 

How a hosted system can work for you

  •  EASILY MIRROR your company phone system on remote devices
  • ‌‌‌ EFFECTIVELY MANAGE calls to your switchboard / main number
  • ‌‌ ENABLE STAFF to work together as effectively from home as in the office
  • ‌‌ CALL CENTRES quickly get teams up and running remotely
  • ‌‌ FINANCIAL FIRMS meet compliance requirements while working remotely

 

If we can assist you with this change, let us know!