Voice services remain the bedrock of business-critical communications and new technologies present many opportunities for companies to improve performance through better customer service, increased productivity and greater collaboration. Our focus is on helping you realise the potential of the latest voice services so that you can work smarter and more efficiently.

SIP Telephony

SIP

SIP enhances the capabilities of IP across fixed and mobile networks to reduce costs, simplify operations and improve the delivery of business applications across multiple sites.

Find out how we can help you take advantage of the most advanced SIP-based services and achieve step-changes in business performance.

Unified Communications

UNIFIED COMMUNICATIONS

Our UC solutions support all your people, in the office and out, with a single phone number, a single mailbox and a single user interface across all devices.

Discover the feature-rich functionality that will help you simplify operations, improve customer service and increase productivity – deployed onsite or as a hosted solution.

Business Continuity

BUSINESS CONTINUITY

Maintaining vital communications during unplanned business interruptions requires effective, cost efficient solutions that are easy to implement and align with strategic priorities.

We combine our years of experience in this area with the latest inbound call management systems, mobile communications and number translation services to design smart, tailored plans that simply work. Contact us to learn more.

Hosted Voice

HOSTED VOICE

Our hosted voice services allow your business to flex with changing needs, simplify your comms infrastructure and keep cost under control.

Benefit from on-demand services that support slicker call management, flexible working practices, cheaper calls and business continuity planning.

PCI DSS Compliance

PCI DSS COMPLIANCE

If you store, process or transmit payment card details, you must comply with the Payment Card Industry Data Security Standard (PCI DSS) – which can be complex and costly.

We offer specialist advice on all aspects of compliance, along with bespoke hosted solutions that remove your agents and infrastructure from the scope of assessment.

Inbound Call Management

INBOUND CALL MANAGEMENT

Companies looking to improve agility and enhance frontline customer service depend on our inbound call management and number translation services to drive performance.

Solutions are easily implemented and designed to simplify operational processes, cut customer waiting times and ensure that all calls are efficiently routed to their correct destinations. Contact us to learn more.

Communications Compliance

COMMUNICATIONS COMPLIANCE

Surveillance, capture and storage of any type of multimedia communication globally, in real-time and at source, ready for review and analysis in a single-pane view, facilitating compliance with regulatory requirements including MiFID II, MAR, Dodd Frank, REMIT etc.

No need for middleware: just one single SaaS solution, Soteria, by our partners, Insightful Technology.

  • Real time capture of all types of communications and market data
  • Storage of data on-premise or in a secure, resilient cloud
  • Search metadata and retrieve objects from any location globally
  • Third-party certify your data for duty of care and evidential weight
  • Fully encrypted audit trail for all objects and user activity
  • Set retention policies based on any location and specified duration
  • FIXED LINES – WHY PAY FOR MORE THAN YOU NEED?

    DoubleEdge launches innovative new way to provision line capacity With the rapid shift towards mobile and BYOD, matching your fixed line voice capacity to business needs is both an IT challenge and a business opportunity. Reducing the number of lines means you’ll benefit from lower rental charges – but you could also risk losing inbound calls because of insufficient capacity. Without the right information the decision is a business gamble. StreamLine from DoubleEdge is a new way to [...]