With Voxivo4Teams, leverage the best attributes of an intelligent, flexible cloud-based phone system within MS Teams.
What is Voxivo4Teams?
Voxivo4Teams is an overlay application which is integrated with Microsoft Teams, providing everything you expect from a telephony & communications solution, embedded into a market leading collaboration platform.
Exploiting the top characteristics of an agile cloud-based phone system, it considerably simplifies management and helps companies drive more value from their Teams investment.
This includes features such as VoIP, call recording, extensive analytics capabilities and indispensable admin tools that are not included with Microsoft Teams.
Intuitive Management Portal
Drag & Drop Dial Plan Editor
Call Recording & Native Teams Integration
Voxivo4Teams allows you to take full control of your business communications, whilst also saving time and lowering costs.
And because of its intuitive, user-friendly design, you don’t need any technical skills to use it. The solution is specifically designed to be easy to deploy and easy to use.
Setting up Voxivo4Teams
In contrast to the setting up of Microsoft Teams Direct Routing, which requires a solid grasp of Microsoft licences, certified SBCs (“Session Border Controllers”), SIP trunks and knowledge of how to code in PowerShell, Voxivo4Teams set-up is simple and straightforward.
Since Voxivo4Teams communicates directly with PowerShell and all scripts are automatically generated, there is no need to hire and train specialists to carry out this work – no PowerShell knowledge or expertise is needed.
We’ve even created an in-built set-up wizard to guide you through the process step by step. And with our professional services team on hand as well, to provide further help if needed, nothing could be easier.
So, whether you want to design and set up the service yourself, or want a professional project managed roll-out, help is available. From provisioning basic services to training your teams, we will ensure you are up and running as quickly as possible.
Benefits of Voxivo4Teams Over Direct Routing
Voxivo4Teams brings powerful new capabilities to your Microsoft Phone System, plugging known limitations and feature gaps. For example, through integration of analogue devices, intelligent call routing and enhanced reporting and analytics.
Real-Time Cost Estimator
- Stay on top of your unbilled call costs
- Assign account codes to each department for logical billing separation
- Avoid bill-shock
Visual Dial Plan Editor
- Illustrated engagement model
- Easily amend dial plans for seasonal or ad hoc campaigns
- Just drag and drop to make changes
Analytics & Reports
- Provides an overview of everything going on in your environment
- Get a deeper understanding of calling metrics
- Call recording logged for download & playback in easy to find location
2-Way Teams Integration
- Fully integrated with Teams Calling
- No additional applications required
- Simplify calling by only using a single communication and collaboration platform
- Manage your Teams telephony administration through Voxivo management portal
- Intuitive design
- No PowerShell expertise required
- Administration dashboard
- International Prescence manipulation
- Manage your system settings to view / modify your list of Admins, Tenants, Supervisors, Managers.
- Control your phone system’s entities, adding DDIs, extensions or mailboxes.
- Setup Inbound or Outbound routes and create your dial plans.
- Access FAQs and How-to Videos
Call Centre Add-On
- Includes all the features required to operate a highly effective call centre
- Agent portal
- Supervisor portal with reporting and analytics
- Customisable wallboards
- Integration with leading CRM systems
- Very cost-effective
Frequently Asked Questions
WHAT IS DIRECT ROUTING?
Also known as Microsoft Teams SIP Trunks, Direct Routing enables you to directly connect SIP trunks, so that users can make and receive external PSTN calls using their Microsoft Teams client or compatible handset device.
WHAT IS VOXIVO4TEAMS?
Voxivo4Teams is a cloud telephony platform which reduces complexity and improves IT management using enhanced features such as intelligent routing, call recording and vital administration tools.
WHAT ARE MY OPTIONS IF I HAVE AN ONSITE PBX?
Direct Routing combined with Voxivo4Teams is a perfect solution to replace legacy PBX systems and consolidate comms in the cloud. Additionally, Voxivo4Teams can also host analogue-based devices, including fax machines and door entry systems.
WHAT LICENCES DO I NEED?
Typically, you need an Enterprise licence and a Phone System licence (this comes bundled in with Microsoft 365 E5 and 365 Business Voice), a direct routing licence and a Voxivo4Teams licence.
WHY CAN’T I JUST USE A MICROSOFT ADD-ON LICENCE?
Microsoft Calling Plans are inflexible with regard to features and usually have lower voice quality and SLAs (typically 99.9% compared to 99.999% with Vovivo4Teams). They are often also more costly.
IS TRAINING INCLUDED?
Yes, we can provide training to both administrators and end users as part of our professional service.
HOW DO I DEPLOY VOXIVO4TEAMS?
We’ll walk you through the process and work with you to build a migration plan. This will detail tenant provisioning, training sessions and rollout. We’ll also incorporate easy rollback and post deployment checks.
HOW IS THE END USER EXPERIENCE?
Migrating to Voxivo4Teams is very simple, as it’s extremely intuitive and user-friendly, and training and cheat-sheets are also available. Direct Routing is less straightforward, but we hand-hold you through each step of the process, bridging any skills or knowledge gaps with additional support where required.
Contact us on 020 3137 8460 or via the form below for more details or to arrange a demo.