THE NEED FOR WHATSAPP COMPLIANCE MONITORING
The last few years have seen explosive growth in the use of encrypted Instant Messaging applications, such as WhatsApp and WeChat, by commodities traders, brokers and other regulated individuals, and increased adoption of BYOD policies.
With penalties for non-compliance becoming ever more severe, financial services organisations need a compliant WhatsApp recording solution that not only captures and securely archives these communications according to MiFID II, Dodd-Frank, SYSC 10A and other e-comms surveillance monitoring legislation, but which is also GDPR-compliant.
Data privacy is particularly important to consider when staff are using their personal mobile devices for business purposes. In these cases, how do you ensure all business communications are captured without also recording personal communications and invading employee privacy?
HOW IS WHATSAPP GDPR COMPLIANCE ACHIEVED?
Users can have one single WhatsApp version, where all messages are recorded, OR add a 2nd number for the enterprise WhatsApp account:
- Personal WhatsApp communications remain private
- Business WhatsApp communications are captured and securely archived
- Archive WhatsApp messages for iOS and Android devices
- WhatsApp Mobile AND Web (desktop) versions – no change in user experience
- Works exactly like the standard WhatsApp application
- Same WhatsApp product, same interfaces, same capabilities
- Captures all messaging, including all multimedia communications and attachments, which can be archived within the solution environment or routed directly to the existing company archiving set up.
- Messages delivered to archive with content, employee email and other message metadata
- Compliant with all relevant e-comm compliance monitoring regulations: MiFID II, GDPR, Dodd-Frank, SYSC 10A etc.
- All messages are archived
- Perfect for corporate devices and BYOD
WHATSAPP RECORDING FOR CORPORATE DEVICES AND BYOD
Whether your organisation provides corporate mobiles to staff, or you have a BYOD policy and your employees use personal devices for business, DoubleEdge have a WhatsApp recording solution to meet your needs.
Do you provide staff with company mobiles?…
GDPR and privacy are less of an issue when your employees are communicating over company-issued devices. In this case, you’ll probably want a WhatsApp recording solution that uses your existing business numbers, rather than having to link it to new numbers. With WhatsApp Cloud Archiver, you can do exactly that. Setup takes just a few seconds – simply scan a QR Code and you’re good to go.
…Or do your staff use their own personal devices for work?
If your employees use their personal phones for work as well as leisure, recording all of their communications would clearly be an invasion of privacy. However, with WhatsApp Phone Archiver, you can install a second, completely separate version of WhatsApp on devices, to be used solely for business. This recorded version is linked to a new virtual phone number provided by DoubleEdge, ensuring regulatory compliance while respecting GDPR requirements.
WhatsApp Cloud Archiver
Fast and easy setup with no new app installation required – simply use WhatsApp Web on your mobile to scan a QR Code in a web browser
A parallel web session is used to capture WhatsApp chats
Captures WhatsApp and WhatsApp Business chats
Captures all text, images, audio clips, files, gifs and emojis
Ideal for corporate devices
Storage with advanced search and analytics, or integrate with your existing storage and e-Discovery platforms
WhatsApp Phone Archiver
A wrapped version of WhatsApp is installed on the phone to capture chats and calls
Captures all text, images, audio clips, files, gifs, emojis and WhatsApp voice calls
Utilises WhatsApp’s standard encrypted communication
Requires App installation
Great for BYOD users
Storage with advanced search and analytics, or integrate with your existing storage and e-Discovery platforms
WHATSAPP CAPTURE & ARCHIVING – HOW IT WORKS
Administrators can set per user profiles to limit archiving types, such as Text Only or Text with Multimedia
Administrators can receive “events” when users have installed or updated the application, as well as reports of idle usage
Cannot be installed from App Store/Google Play – will be installed over an MDM/EMM (or side-loaded as Android APK or using an iOS Enterprise developer certificate)
* Recorded WhatsApp media can also be integrated with SOTERIA via API for real-time surveillance monitoring & alerts, advanced search & analytics, and consolidated archiving with all other forms of voice and e-communications. Learn More
FREQUENTLY ASKED QUESTIONS
IS WHATSAPP MONITORING A REGULATORY REQUIREMENT?
Under FCA regulations, and others including MiFID II, FINRA, CFTC and more, recording of all in-scope voice and electronic communications is mandatory. This includes WhatsApp messaging and voice calls.
CAN THE WHATSAPP ARCHIVER BE DOWNLOADED FROM THE APPLE OR PLAY STORE?
The WhatsApp Cloud Archiver uses the regular Facebook WhatsApp or WhatsApp Business application, which can both be downloaded from the Apple and Play stores. The WhatsApp Phone Archiver, however, must be downloaded via a link sent to employees or by pushing the app to staff’s devices via MDM.
IS WHATSAPP ARCHIVING POSSIBLE ON ALL DEVICES?
Yes, our WhatsApp archiving solutions are compatible with all iOS and Android phones.
WHY IS MONITORING WHATSAPP IMPORTANT?
WhatsApp has over 1.5 billion monthly active users, making it the most popular messaging app in the world. For any regulated firms whose clients want to communicate with them via WhatsApp, these communications need to be monitored for compliance purposes.
WHERE ARE WHATSAPP RECORDINGS ARCHIVED?
We can either provide our own archiving and eDiscovery platform or push WhatsApp recordings to your own enterprise archive. We integrate with a wide range of archiving platforms, including but not limited to Global Relay, Veritas Enterprise Vault, Bloomberg Vault, Mimecast and Salesforce.
CAN YOU HELP WITH BOTH WECHAT AND WHATSAPP COMPLIANCE?
Absolutely! We have a range of solutions for compliance recording of all types of communications channels, from IM applications like WhatsApp and WeChat to mobile voice, SMS and collaboration tools like Microsoft Teams.
IS YOUR WHATSAPP RECORDING SOFTWARE JUST FOR FINANCIAL FIRMS?
Our WhatsApp recording solutions are designed for any regulated organisations that need to record their communications. This includes financial firms, commodity trading houses, legal practices, healthcare organisations, government bodies and charities.
IS WHATSAPP CALL MONITORING POSSIBLE?
Yes. Our technology partners have developed the only WhatsApp archiving solution which is able to record WhatsApp calls, as well as messages, images, file attachments and emojis.
Contact us on 020 3869 2442 or via the form below for more details or to arrange a free trial
INTERNATIONAL WOMEN’S DAY 2021
"A challenged world is an alert world and from challenge comes change. "So let's all choose to challenge." On Monday March 8th 2021, we, across the Kerv Group chose to get involved in 2021's International Women's Day and the #ChooseToChallenge campaign. To kick off Kerv’s charity involvement as a group, we wanted to celebrate IWD 2021 and equality in the workplace, whilst also raising funds and awareness for our chosen charity, Women’s Aid. Covid 19 and lockdown has had a [...]
MS TEAMS RECORDING – LIVE WEBINAR
30 MINUTE LIVE WEBINAR Wednesday 27th January at 2:00pm GMT / 9:00am EST Join us with Rob Houghton (Soteria) and Thomas Perkins (Kerv) If your organisation is using or planning to use Microsoft Teams, how do you ensure regulatory compliance? Coverage gaps = increased risk = regulatory scrutiny and penalties. Since the catalytic effect of COVID-19 on digital transformation and the adoption of business continuity and collaboration tools like Microsoft Teams, [...]