Communications compliance, trader surveillance and the ability to monitor, record, store, analyse and recall relevant e-communications and trade data have historically been viewed largely as a box-ticking exercise and a drain on resources for many regulated financial institutions. However, this is rapidly changing.
Regulatory requirements are increasing and remits are expanding. In addition, the introduction of the Senior Managers and Certification Regime (SM&CR) brings personal liability to senior managers of regulated firms, making them potentially subject to fines and imprisonment for company breaches of compliance.
As a result, many firms are now looking to put in place their own leading practices, driving e-comms compliance and Internal Policing from within.
Through our partnerships with the world’s leading Regtech vendors, our trademark client focus and our uniquely tailored approach, we help firms leverage the latest cutting-edge technologies to meet and exceed their regulatory requirements while becoming more effective, more efficient and more competitive.
SOTERIA – CAPTURE, STORAGE & ANALYSIS
Surveillance, capture and storage of any type of multimedia communication globally, in real-time and at source, ready for review and analysis in a single-pane view, facilitating compliance with regulatory requirements including MiFID II, MAR, Dodd Frank, REMIT, GDPR etc. Eliminate data silos, without the need for middleware: just one single unified SaaS solution, SOTERIA.
MOBILE CALL RECORDING
Clients regulated by the Financial Conduct Authority rely on our secure services to record and store their employees’ mobile communications – and stay compliant. Discover how our flexible, FCA and MIFID II compliant mobile call recording solutions use carrier-grade technology to capture voice calls, SMS messages, social media comms and webmail, without the need for any new infrastructure.
COMPLIANT WHATSAPP RECORDING
With the increasing use of Instant Messaging apps such as WhatsApp within the financial services industry, firms are now faced with the choice of either banning them, and accepting the potential drop in productivity, or implementing a compliant WhatsApp recording and archiving solution that is in keeping with MiFID II, GDPR and all other applicable legislation.
COMPLIANT CLOUD TELEPHONY
Ensuring that calls are recorded in line with MiFID II and other regulations has prevented many financial firms from moving their telephony to the cloud. With our MiFID 2 compliant hosted call recording solutions, firms can now get all the benefits of cloud-based voice services while continuing to meet their regulatory obligations. Learn more
AUTOMATED CALL RECORDER TESTING
As well as having systems in place to record communications over fixed lines, trader voice platforms and mobile devices, regulated firms must also ensure that these systems are reliably and consistently capturing and storing all of these calls.
Particularly for larger organisations, this is an extremely time-consuming and resource-heavy process. For many large firms, it is impossible to carry out these checks manually across all of their recorded estate. Audio Assure solves this problem by providing automated call recorder testing and CDR reconciliation for firms, globally.
COMPLIANT WECHAT RECORDING
WeChat has become the communication tool of choice for over a billion people across the world, notably in China and the Far East. Financial firms who do business in these areas need to be able to communicate compliantly with their clients and colleagues in these areas.
Rather than banning the use of WeChat and facing the knock-on effect this can have on relationships with clients who use it as their preferred medium, WeChat Archiver allows firms to protect their client relationships while remaining compliant.
MS TEAMS COMPLIANCE RECORDING
Businesses are increasingly relying on unified communications and collaboration tools, most notably Microsoft Teams, to accommodate flexible working while maintaining productivity.
However, for firms in heavily regulated sectors such as finance and healthcare, there are also strict compliance requirements which need to be adhered to. Call recording and surveillance regulations which apply to regular voice calls, emails, IM and other electronic communications also apply to MS Teams.
Our MS Teams compliance recording solutions can help you capture all forms of Teams communications, from voice calls and video meetings to instant messaging and shared content.