Microsoft Teams Recording for Compliance

MICROSOFT TEAMS RECORDING FOR COMPLIANCE

Compliance Recording for Microsoft Teams: “always on” policy-based capture and archiving of employees’ MS Teams voice calls, video calls, chat, screen sharing and file sharing for regulatory compliance, risk mitigation and best practice.

Does your organisation use Microsoft Teams to communicate and collaborate among colleagues, or externally? Or are you thinking of rolling Teams out across your company and considering the compliance implications?

If you are a regulated financial firm, FCA, MiFID II and many other regulations globally require surveillance monitoring of such communications where they may be potentially related to a financial transaction taking place. Other heavily regulated industries, such as healthcare, may also find that recording of MS Teams communications is something to be considered for the purposes of risk mitigation and best practice.

THE NEED FOR COMPLIANT MS TEAMS RECORDING

In the 9 months from March and November 2020, Microsoft Teams adoption soared from 15 million to over 115 million active daily users. With firms across the world being forced to work from home, MS Teams provides a robust, unified communication and collaboration platform allowing companies to stay competitive and adapt to this new way of working.

For certain businesses though, particularly in the heavily regulated Financial Services sector, there are also compliance considerations. FCA, MiFID II, SEC, CFTC, FINRA and Dodd-Frank regulations, among others, require firms to record calls and electronic communications.

If your organisation is using or planning to use Microsoft Teams, this means recording your employees’ Teams voice calls, video meetings, instant messaging, file sharing and screen sharing. With so many forms of MS Teams communications to record, how do you ensure regulatory compliance?

Compliance Recording for MS Teams
Microsoft Teams Compliance Recording

RECORDING MICROSOFT TEAMS

While Teams does natively give users the option to record calls ad hoc, for compliance purposes Microsoft Teams monitoring requires recording of MS Teams to be “always on”.

DoubleEdge can help with all aspects of your Microsoft Teams deployment: licencing, implementation, direct routing for improved call rates, and of course Teams compliance recording and monitoring.

This includes the capture and archiving of all forms of Microsoft Teams multimedia communications: voice, video, chat, files and sharing.

In most cases however, not all Teams users need to be recorded – only those in certain roles. Our granular protocols allow you to select which users to record and which to leave unrecorded.

Speech to text transcription, advanced search features, real-time alerts, AI and sentiment analysis can also optionally be incorporated to enhance business intelligence and drive ROI.

Record all Microsoft Teams content

Record All Forms of Microsoft Teams Content

Capture Teams Voice, Video, IM and shared content

Compliance monitoring obligations

Address Compliance Monitoring Obligations

Meet FCA, MiFID II etc. recording requirements

Compliance recording policies for Microsoft Teams

Assign Compliance Recording Policies & Rules

Full control over which Microsoft Teams users to record

Secure hierarchical access to MS Teams recordings

Secure Hierarchical Access to MS Teams Recordings

Granular, role-based access to compliance portal

Microsoft Teams analytics and eDiscovery

eDiscovery and Analytics

Advanced search, speech-to-text and real-time alerts

Rapid provisioning

Rapid Provisioning

Quick to set up and deploy, with no hardware required

Global compliance

Global Compliance

Global data sovereignty and privacy compliance assured

Cloud based Microsoft Teams recording

Cloud Based

Flexible, scaleable and cost-effective cloud based solution

FREQUENTLY ASKED QUESTIONS

WHAT ARE THE LICENCE REQUIREMENTS FOR POLICY-BASED MICROSOFT TEAMS RECORDING?

In order to enable compliance recording for MS Teams, you need to have one of the following licences: Microsoft 365 A3/A5/E3/E5/Business Premium or Office 365 A3/A5/E3/E5.

WHERE ARE MS TEAMS RECORDINGS STORED?

We can either store your recordings in our secure cloud, and provide a compliance portal for easy search and retrieval of recorded data, or deliver them with all associated metadata to your own enterprise archive.

DO YOU OFFER SPEECH TO TEXT TRANSCRIPTION OF TEAMS RECORDINGS?

Yes, we can convert voice to text for all MS Teams calls to enable keyword searches and proactive surveillance/alerts. We can also provide automatic translation into multiple languages, including English, French, German, Spanish, Chinese, Japanese and Arabic, among others.

ARE YOU ABLE TO RECORD INTERNAL AND EXTERNAL TEAMS CALLS?

Yes, our Microsoft Teams compliance recording can capture internal calls and Teams-to-Teams calls, as well as external calls.

ARE YOU ABLE TO RECORD ONLY THE AUDIO FROM MS TEAMS VIDEO CALLS?

Yes, if preferred. Many firms feel that capturing only the audio element from Teams video calls/meetings is sufficient for compliance purposes. As video files can be bulky, limiting recording to audio can lower costs since less storage is required.

CAN YOU RECORD TEAMS VIDEO MEETINGS?

Yes, we can capture all forms of Teams communications. This includes audio/voice, video, IM/chat, screen share and file sharing.

IF WE IMPLEMENT MS TEAMS COMPLIANCE RECORDING, WILL ALL OF OUR TEAMS USERS BE RECORDED?

With policy-based Teams recording, you can nominate which users are to be recorded and which users should remain unrecorded. You can also specify what channels you want to record (e.g. audio, audio from video, video, IM/chat, file sharing, screenshare).

HOW LONG DOES IT TAKE TO IMPLEMENT TEAMS COMPLIANCE RECORDING?

Depending on the number of Azure portals your Teams environment is hosted in, and whether you are able to provide admin access to them, deployment can take up to 2-3 weeks or as little as a few days.

Contact us on 020 3869 2442 or via the form below for more details or to discuss your requirement

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