Communications compliance, trader surveillance and the ability to monitor, record, store, analyse and recall relevant e-communications and trade data have historically been viewed largely as a box-ticking exercise and a drain on resources for many regulated financial institutions. However, this is rapidly changing.

Regulatory requirements are increasing and remits are expanding. In addition, the introduction of the Senior Managers and Certification Regime (SM&CR) brings personal liability to senior managers of regulated firms, making them potentially subject to fines and imprisonment for company breaches of compliance.

As a result, many firms are now looking to put in place their own leading practices, driving e-comms compliance and Internal Policing from within.

Through our partnerships with the world’s leading Regtech vendors, our trademark client focus and our uniquely tailored approach, we help firms leverage the latest cutting-edge technologies to meet and exceed their regulatory requirements while becoming more effective, more efficient and more competitive.

Soteria compliance software

SOTERIA – CAPTURE, STORAGE & ANALYSIS

Surveillance, capture and storage of any type of multimedia communication globally, in real-time and at source, ready for review and analysis in a single-pane view, facilitating compliance with regulatory requirements including MiFID II, MAR, Dodd Frank, REMIT, GDPR etc. Eliminate data silos, without the need for middleware: just one single unified SaaS solution, SOTERIA.

Mobile Call Recording

MOBILE CALL RECORDING

Clients regulated by the Financial Conduct Authority rely on our secure services to record and store their employees’ mobile communications – and stay compliant. Discover how our flexible, FCA and MIFID II compliant mobile call recording solutions use carrier-grade technology to capture voice calls, SMS messages, social media comms and webmail, without the need for any new infrastructure.

Compliant WhatsApp Recording

COMPLIANT WHATSAPP RECORDING

With the increasing use of Instant Messaging apps such as WhatsApp within the financial services industry, firms are now faced with the choice of either banning them, and accepting the potential drop in productivity, or implementing a compliant WhatsApp recording and archiving solution that is in keeping with MiFID II, GDPR and all other applicable legislation.

Compliant Call Recording For Cloud Telephony

COMPLIANT CLOUD TELEPHONY

Ensuring that calls are recorded in line with MiFID II and other regulations has prevented many financial firms from moving their telephony to the cloud. With our MiFID 2 compliant hosted call recording solutions, firms can now get all the benefits of cloud-based voice services while continuing to meet their regulatory obligations. Learn more

Audio Assure

AUTOMATED CALL RECORDER TESTING

As well as having systems in place to record communications over fixed lines, trader voice platforms and mobile devices, regulated firms must also ensure that these systems are reliably and consistently capturing and storing all of these calls.

Particularly for larger organisations, this is an extremely time-consuming and resource-heavy process. For many large firms, it is impossible to carry out these checks manually across all of their recorded estate. Audio Assure solves this problem by providing automated call recorder testing and CDR reconciliation for firms, globally.

WeChat Archiver

COMPLIANT WECHAT RECORDING

WeChat has become the communication tool of choice for over a billion people across the world, notably in China and the Far East. Financial firms who do business in these areas need to be able to communicate compliantly with their clients and colleagues in these areas.

Rather than banning the use of WeChat and facing the knock-on effect this can have on relationships with clients who use it as their preferred medium, WeChat Archiver allows firms to protect their client relationships while remaining compliant.

  • Medical (4)

    EMERGING TECHNOLOGIES WITHIN HEALTHCARE

    With many medical practices remaining open throughout the pandemic and focusing on remote consultations, we are now seeing a shift in guidelines from NHS England, urging anyone in need of medical support to seek the advice and care they need, including face to face if required. Not only now, but for future operational efficiency, practices are looking to technologies that can help them to better accommodate and serve their patients. This is now amplified by an increasing pressure to [...]
  • aGAIN

    OPTIMISE MS TEAMS WITH DOUBLE EDGE

    MS TEAMS WITH DOUBLE EDGE In a world where we find ourselves changing the way we work and live, businesses have been turning to technologies that can allow their workforce to work remotely, securely and efficiently. Microsoft Teams is probably the obvious choice to make to facilitate this global change, but is your business using Teams to its full capabilities? What else can you achieve with Teams?   Enter DoubleEdge and our Range of Technology Partners Depending on your [...]