SIM-BASED RECORDING

Our SIM-based solution offers global coverage, using infrastructure from 6 worldwide data centres, and was voted the Best Voice and Mobile Messaging Solution at the RegTech Awards 2018.

APP-BASED RECORDING

Ideal for firms embracing or planning to move to a BYOD policy, our app-based mobile call recording solutions are carrier neutral, working on any network and any iOS or Android device.

NETWORK-BASED RECORDING

For firms preferring a carrier-based recording platform, our network recording option is highly resilient, with dual streaming, and can be deployed as a hosted, on-premise or hybrid solution.

Clients regulated by the Financial Conduct Authority rely on our secure mobile call recording services to capture and store their employees’ mobile communications in order to stay compliant.

Mobile voice and SMS recording has been mandatory for certain staff within regulated firms since 2011, when the FSA published its Policy Statement 10/17. However, since the introduction of MiFID II in January 2018, this requirement now applies to a far greater cross-section of the financial sector.

Under MiFID II, all communications relating to activities intended to result in the conclusion of a transaction or the provision of client order services, even if they don’t result in a financial transaction, now need to be recorded and stored for a minimum of 5 years (or up to 7 years if requested by the National Competent Authority in a certain country).

To facilitate this, we offer a range of mobile recording solutions designed to help firms remain compliant with all applicable regulations, including the original 2011 FSA Policy Statement 10/17, MiFID II and Dodd-Frank, without the need for any new infrastructure.

With many of our clients working in the Financial Services sector, we understand that there is no one-size-fits-all mobile call recording system. Operational and compliance policies and infrastructure vary from company to company.

Some firms operate, or plan to move to, a BYOD policy, while others adopt a strictly corporate-mobiles-only stance. Some organisations are primarily or solely UK-based, while others have a more global reach. In certain companies, one operating system may be favoured over another… And some businesses may just simply prefer one type of recording solution over another.

With this in mind, in order to provide the best fit for each individual requirement, we provide a full range of mobile call recording options: SIM-based, app-based and network-based. By listening to our clients and understanding their needs, we can then propose the most suitable solution for them.

Each of these solutions is available as a standalone service; however, capturing mobile communications is only part of the picture. Recordings not only need to also be stored but must, in addition, be easily searchable and retrievable.

In order to be useful as proactive, preventative surveillance tools, they must also be able to provide real-time alerts on any “red flag” communications that meet predefined criteria.

This can all be achieved through the cloud-based platform, Soteria, by our partners Insightful Technology. Each of our recording platforms can be easily integrated with Soteria’s interface in order to provide intelligent search and retrieval, analysis and case reconstruction functionality.

In the case of our SIM-based and app-based options, communications data is captured and stored, in real-time, directly through the platform.

To find out more about our mobile recording solutions, discuss which option(s) may be the most suitable for your business and/or to arrange a demonstration, please contact us via the form below or simply give us a call.

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