Retailers that do not comply with PCI DSS (Payment Card Industry Data Security Standard) risk heavy fines, the withdrawal of merchant services and damage to business reputation. At a time when fraud arising from purchases made over the phone or online is growing by 23%, it’s essential that retailers have the right systems in place to manage and control payments in compliance with PCI.
DoubleEdge, the provider of consultancy services for fixed and mobile communications, has responded to this growing requirement with a web-based PCI Compliance Solution focusing on simplicity and affordability for the retailer. Research conducted by DoubleEdge has established that, despite the launch of the PCI scheme several years ago, there is a surprising number of businesses that are either unaware of the risks of non-compliance or fail to take compliance measures, simply because the risk of fraud is underestimated.
DoubleEdge PCI specialist, Dermot Goldrick, explains how the solution takes the opportunity for fraud away from the call centre operator:
“Our solutions ensure that cardholder data never enters the contact centre environment. Payments are taken securely and efficiently, with the caller entering their own card details using a telephone keypad.The system masks the DTMF tones, ensuring that agents are not exposed to any card information and preventing payment details from entering the contact centre. This means that compliance is controlled and the cost of achieving compliance is contained.”
Goldrick emphasises how the process poses no threat to the customer experience:
“Agents stay in contact with customers during the payment process, monitoring progress and answering questions without having any knowledge of card details.This ensures the customer relationship is maintained.”
The system incorporates secure voice recording and storage, is easily integrated with existing systems and incurs no capex or maintenance costs.
Contact: Dermot Goldrick, DoubleEdge Professional Services Ltd. 44 (0)20 3137 8465
DoubleEdge is an independent, specialist IT and communications solutions provider founded in 2008 after the acquisition of the Edge Group. Since then, the business has grown to become the service provider of choice for many market-leading businesses around the world. DoubleEdge’s services address the major business communications challenges faced by today’s IT Directors with an innovative range of solutions that can be delivered as a single service. From mobile contract optimisation and IT resource management services, to provisioning the latest converged voice and data solutions, clients trust us to deliver sustainable reductions in operating expenditure alongside dramatic improvements in business performance.