DoubleEdge designs, integrates, deploys and maintains cloud-hosted communications. With our expertise in network connectivity, SIP, billing, data centre services and technical support, we help you make the transition from legacy to cloud communications and ensure your system meets changing business requirements in the long term.

If you need to improve customer engagement, create more flexible working conditions or plan a move to cloud communications, make contact with our consultants on +44 (0)20 3869 2442 or learn more from our buyers’ guides:

X-Series Cloud Phone & Contact Centre Systems

X-SERIES CLOUD PHONE & CONTACT CENTRE SYSTEMS

Many businesses today still have on-premise, siloed, point solutions for phone, video meetings, collaboration, and contact centre.

The 8×8 X-Series changes this by enabling customers and employees to interact in one integrated system. The results are faster time to resolution of caller issues, at lower cost and with better customer experience.

SYSTEMS TO SUIT YOUR BUSINESS

Capitalising on the advantages of a cloud-hosted system, the 8×8 X-Series delivers a low cost, secure and scalable solution that allows your communications capabilities to evolve from phone to collaboration to contact centre over time, in line with your business requirements.

X-Series Cloud Phone & Contact Centre Systems

SELECT YOUR CAPABILITIES

The 8×8 X-Series provides the tools required to communicate, collaborate and access data in one intelligent, easy to manage solution.

This single solution for voice, chat, video, meeting, and content sharing across unified mobile and desktop systems, integrates with your CRM and other systems enabling your team to collaborate from anywhere on any device.

X-Series capabilities
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    COVID 19 – CHANGES IN THE WORKPLACE & REMOTE WORKING

    Thousands of UK firms are struggling to operate normally after sending their staff home. Many larger businesses have switchboard numbers going to voicemail or being forwarded to a single staff member’s mobile, with no way to pass calls through. Many companies are unable to use their existing phone numbers when staff are working remotely. This becomes an even bigger issue for regulated financial firms whose staff’s calls need to be recorded. Many employees are unable to collaborate [...]
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