DoubleEdge designs, integrates, deploys and maintains cloud-hosted communications. With our expertise in network connectivity, SIP, billing, data centre services and technical support, we help you make the transition from legacy to cloud communications and ensure your system meets changing business requirements in the long term.

If you need to improve customer engagement, create more flexible working conditions or plan a move to cloud communications, make contact with our consultants on +44 (0)20 3869 2442 or learn more from our buyers’ guides:

X-Series Cloud Phone & Contact Centre Systems

X-SERIES CLOUD PHONE & CONTACT CENTRE SYSTEMS

Many businesses today still have on-premise, siloed, point solutions for phone, video meetings, collaboration, and contact centre.

The 8×8 X-Series changes this by enabling customers and employees to interact in one integrated system. The results are faster time to resolution of caller issues, at lower cost and with better customer experience.

SYSTEMS TO SUIT YOUR BUSINESS

Capitalising on the advantages of a cloud-hosted system, the 8×8 X-Series delivers a low cost, secure and scalable solution that allows your communications capabilities to evolve from phone to collaboration to contact centre over time, in line with your business requirements.

X-Series Cloud Phone & Contact Centre Systems

SELECT YOUR CAPABILITIES

The 8×8 X-Series provides the tools required to communicate, collaborate and access data in one intelligent, easy to manage solution.

This single solution for voice, chat, video, meeting, and content sharing across unified mobile and desktop systems, integrates with your CRM and other systems enabling your team to collaborate from anywhere on any device.

X-Series capabilities
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    COMPLIANCE RECORDING FOR INSTANT MESSAGING

    THE RISE OF BUSINESS MESSAGING APPS AND THE NEED TO STAY ON THE RIGHT SIDE OF THE LAW In the past, investment banks and financial firms barred employees from using encrypted messaging services like WhatsApp and its rival Telegram Messenger. Internally-driven penalties to discourage flouting such rules could also result in high profile suspensions and dismissals. in today’s hyper-connected world, that stance has had to be adjusted with the introduction of compulsory message recording laws. [...]
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    INTERNATIONAL WOMEN’S DAY 2021

    "A challenged world is an alert world and from challenge comes change. "So let's all choose to challenge."   On Monday March 8th 2021, we, across the Kerv Group chose to get involved in 2021's International Women's Day and the #ChooseToChallenge campaign. To kick off Kerv’s charity involvement as a group, we wanted to celebrate IWD 2021 and equality in the workplace, whilst also raising funds and awareness for our chosen charity, Women’s Aid. Covid 19 and lockdown has had a [...]