DoubleEdge designs, integrates, deploys and maintains cloud-hosted communications. With our expertise in network connectivity, SIP, billing, data centre services and technical support, we help you make the transition from legacy to cloud communications and ensure your system meets changing business requirements in the long term.

If you need to improve customer engagement, create more flexible working conditions or plan a move to cloud communications, make contact with our consultants on +44 (0)20 3869 2442 or learn more from our buyers’ guides:

X-Series Cloud Phone & Contact Centre Systems

X-SERIES CLOUD PHONE & CONTACT CENTRE SYSTEMS

Many businesses today still have on-premise, siloed, point solutions for phone, video meetings, collaboration, and contact centre.

The 8×8 X-Series changes this by enabling customers and employees to interact in one integrated system. The results are faster time to resolution of caller issues, at lower cost and with better customer experience.

SYSTEMS TO SUIT YOUR BUSINESS

Capitalising on the advantages of a cloud-hosted system, the 8×8 X-Series delivers a low cost, secure and scalable solution that allows your communications capabilities to evolve from phone to collaboration to contact centre over time, in line with your business requirements.

X-Series Cloud Phone & Contact Centre Systems

SELECT YOUR CAPABILITIES

The 8×8 X-Series provides the tools required to communicate, collaborate and access data in one intelligent, easy to manage solution.

This single solution for voice, chat, video, meeting, and content sharing across unified mobile and desktop systems, integrates with your CRM and other systems enabling your team to collaborate from anywhere on any device.

X-Series capabilities
  • Compliance 1

    COMPLIANCE MONITORING UNDER THE SPOTLIGHT

    Communication tools like Microsoft Teams and Zoom have become indispensable in creating high-performing remote workforces. However, for brokers, banks, hedge funds and other financial institutions it’s created a high-risk game of cat and mouse. Legally they cannot use MS Teams or Zoom unless they are able to record and monitor all conversations. The same goes for messaging apps like WhatsApp and WeChat.   Discussed further in our white paper, here are the experiences and collective [...]
  • Surveillance

    MANAGING EVER-GROWING REGULATORY COMPLIANCE DEMANDS

    COMPLIANCE: IMPORTANT OWNERSHIP CHANGES WHILE ADAPTING FOR FLEXIBLE REMOTE WORKFORCES Managing ever-growing regulatory demands was tough even before COVID-19. Now controls have to cover a remote workforce using increasingly diverse collaboration tools and messaging apps. And compliance is no longer solely a company responsibility. UK regulators are also coming after individuals under Senior Managers and Certification Regime (SM&CR) legislation.   Discussed in detail in our white [...]