Find out why  organisations are now looking at SIP trunking as the obvious ISDN replacement and what the benefits are.

Technologies like SIP trunking offer a more flexible, cost-effective telecoms solution for your organisation to help you achieve your business goals.

For your replacement options, that best fit your business, get in touch with us HERE

 

ISDN standard was set in the late ‘80’s:

  • The world wide web was just being invented
  • Mobile telephony was just finding its feet – and still analogue
  • Urgent business documents were often sent by fax

Since the launch of ISDN, many changes have taken place in the business world:

  • Remote working, flexible working and hot-desking have exploded
  • Many employees use both mobile and fixed line telephony services during the workday
  • There has been increased focus on service, efficiency, business continuity and disaster recovery
  • IP-based services are commonly used by many organisations

In many ways, still using ISDN is like driving a classic sports car:

  • The car represented cutting-edge technology when it was launched
  • These days it’s not as efficient as its modern counterparts
  • The cost to keep the old model running is higher than a modern alternative
  • Reliability is a worry and issues can take days to resolve
  • Although a classic, sticking with the old model may no longer meet your basic needs

At this point, you’d consider upgrading to a newer model that is fit for purpose.

Here’s why you should do the same if your business is still relying on ISDN:

  • ISDN lacks the agility needed to meet the needs of today’s fast-moving consumers
  • The management of multiple offices can be time consuming, maintaining consistency of service across offices is often difficult
  • Scalability is slow and often expensive
  • ISDN-based telephony systems often require substantial capex investment
  • Disaster Recovery is slow
  • It can’t be combined with modern technologies like Ethernet to enhance voice services

Next generation technology SIP trunking is fast becoming the ISDN replacement solution of choice, as it can bring many benefits to your business, including:

  • Improved service features for greater efficiency gains
  • Increased flexibility to meet the changing needs of your workforce
  • Improved scalability to help drive business growth
  • Enhanced quality of service for customers
  • Improved resilience with built-in disaster recovery provisions
  • Reduced cost with significant savings to be made on call costs and line rental
  • Increased visibility of performance metrics to improve productivity and overall
    business performance

To get in touch with us, for more on how we can facilitate your changeoevr, click HERE

The Gap in MIFID 2 Compliant Call Recording Solutions For Hosted Telephony Systems

Compliant hosted telephony – in the UK alone, millions of companies have already ditched their on-premise phone system to reap the many benefits of hosted telephony – reduced costs, lower admin resource requirements, future-proofing, scalability and greater resilience to name a few.

However, ensuring that calls are recorded and stored in line with MiFID II and other regulatory requirements continues to pose a challenge to many financial firms who would otherwise jump at the opportunity to move their communications to the cloud.

Out With The Tin, In With The Cloud – Replacing Traditional Call Recorders

For years, regulated financial organisations have had no option but to use physical call recording equipment in order to stay compliant. Many firms, however, have become frustrated with the high costs and poor service associated with certain traditional call recording providers.

With IP-based telephony set to completely replace legacy analogue and digital voice services in the UK by 2025 when BT withdraw the PSTN and ISDN network, and the explosive growth of cloud services in all areas of life, companies are becoming increasingly aware of the limitations of traditional “tin-based” solutions. Firms, now more than ever, are looking for better alternatives and asking themselves – how can I replace my call recorder?

Are There Any Suppliers of MiFID2 Compliant Hosted Telephony Solutions?

While most hosted telephony platforms have the capability to record calls, very few are able to do so in a manner that enables firms to fully comply with MiFID 2 legislation. Data integrity, auditability and UTC time stamping are key factors.

Regulated firms also need to ensure that all relevant communications, both internal and external, are captured and that recordings cannot be tampered with or deleted.

DoubleEdge, through our partnerships with some of the world’s leading technology and cloud communications providers, can cater to all of these requirements.

From a simple “point solution” with basic search functionality to replace a legacy call recorder and/or physical phone system, to a fully integrated platform to capture all forms of voice and e-comms, incorporating world class speech-to-text engines, advanced search features and real-time proactive alerts, we can help.

With our MiFID II compliant hosted telephony and call recording solutions, financial organisations can now gain all the benefits of cloud-based voice services while meeting or exceeding all of their regulatory obligations.

Contact us to learn more.