MS TEAMS WITH DOUBLE EDGE
In a world where we find ourselves changing the way we work and live, businesses have been turning to technologies that can allow their workforce to work remotely, securely and efficiently.
Microsoft Teams is probably the obvious choice to make to facilitate this global change, but is your business using Teams to its full capabilities? What else can you achieve with Teams?
Enter DoubleEdge and our Range of Technology Partners
Depending on your individual needs, DoubleEdge can make the relevant assessments and offer you a range of integrations and add-ons that help your business to operate “business as usual”, without the headaches associated with sending a workforce home.
WHAT WE CAN DO FOR YOU
Direct Routing – Compliance – Call Recording – Analytics – Call Forwarding – Contact Centre
Did you know that with the basic Teams package, you’re required to purchase a Microsoft phone system license in order to make external calls?
With our Teams integrations, we can deliver carrier grade telephony, enabling full voice capacity with the option of call recording, analytics, compliance, security and more, at a fraction of the cost.
A number of our clients are within the finance, legal and public sectors (MIFID II, FCA COMPLAINT etc.) and require the same security, compliance and recording functions that are in place in their office settings, for their employees to continue working remotely. Our compliant MS Teams recording solutions can capture the following:
•Audio & Video Conference
•Chat / Instant Messaging
We can provide the best solution for you and your business’ requirements, to ensure employees can continue working safely and effectively, not only now, but in the future landscape that could mean working differently and remotely, long term.
Contact Centre workforce? We can also facilitate all the requirements associated with customer service teams – analytics (full wallboards and customised reports), contact centre (omni channel), call pull (move live calls from teams to mobile or desk phone), intelligent virtual agent (ai) and more…whatever you need, let us know!
Every business is different, and we are here to do all the work for you, to identify the best solution for you and your employees, whatever your business size or requirements. Our team will facilitate the whole implementation process and provide ongoing support, making the whole experience quick and easy. Contact us now to find out how we can make Microsoft Teams work for you.