What better way to show how we can help improve your business communications than a testimonial from a happy customer?

Since the announcement in July 2020 of the merger of DoubleEdge Professional Services, Foehn, and Metaphor IT, creating a next-generation cloud-centric managed services company, we have been working together to offer the best cloud-based solutions to our customer base.

Not only this, but in a world where we have never been more dependant on resilient and adaptable communications, we have worked hard to offer the best solutions to enable our customers’ staff to work productively, from anywhere…

The Requirement

When one of our existing customers needed to improve business continuity and voice communications, they turned to DoubleEdge to offer a new solution. This saw rigid on-prem telephony and expensive ISDN lines replaced with Voxivo4Teams, the award-winning Foehn (Kerv Group) cloud phone and unified communications system…

Terra Firma, like many organisations, had quickly embraced Microsoft Teams for collaboration, but had been nervous about migrating their telephony. Voxivo4Teams removed those concerns and DoubleEdge was with Terra Firma every single step of the way.

The Solution

“Moving to hosted telephony laid the foundations for cloud-based agile working,” added Colvin (Lee Colvin – Head of IT and Infrastructure, Terra Firma Capital Partners). “Unlike other SIP providers offering like-for-like solutions, DoubleEdge looked to add flexibility and neat features.

The benefits we were able to provide, included:

  • Zero loss in productivity among home workers
  • 50% savings on telephony costs
  • Complete control of business communications
  • Covid safe office improvements

Voxivo4Teams was set up with Microsoft Teams Direct Routing as part of a hybrid approach. Importantly, it ensures quality Teams call recordings for compliance purposes – a prerequisite for financial services companies.

So, when the pandemic struck, Terra Firma changed to remote working without any problems or the expense of Microsoft Voice call plans.

 

Read our case study for the full story, and how we may be able to assist your business!

 

 

Kerv Group has announced the acquisition of cloudThing, a market leader in digital transformation and specialist in Microsoft Dynamics & Power Platform plus Bespoke Software Development. Recently ranked as one of the Best Companies to Work for in the UK by Best Companies, cloudThing is one of the fastest growing tech companies in the UK according to the Sunday Times Tech Track 100.

Following today’s acquisition of cloudThing, the combined group is now a £35m revenue business with more than 330 employees, serving over 800 customers, with offices in London, Birmingham, and Bangalore, India. Whilst continuing its focus on strong and sustainable organic growth, the company will also look at acquiring businesses which add new capabilities to further enhance its cloud and digital credentials and/or bring new vertical opportunities.

About cloudThing

cloudThing solves complicated problems with great digital experiences. They combine Power Platform, DevSecOps, Data Science and Software Engineering to achieve measurable business outcomes for their clients. Named as one of the top 50 technology organisations to work for in the UK, they hire genuine experts who help businesses to make the most of their data and future-proof their organisation with cloud technology.

To find out more about the Kerv Group and cloudThing, click here!

 

“A challenged world is an alert world and from challenge comes change.

“So let’s all choose to challenge.”

 

On Monday March 8th 2021, we, across the Kerv Group chose to get involved in 2021’s International Women’s Day and the #ChooseToChallenge campaign.

To kick off Kerv’s charity involvement as a group, we wanted to celebrate IWD 2021 and equality in the workplace, whilst also raising funds and awareness for our chosen charity, Women’s AidCovid 19 and lockdown has had a huge impact on those protected and supported by these type of charities, so it seemed the perfect choice for us to support, whilst we are unable to take part in any events or “in person” challenges.

As part of our pledge to the cause, we raised £500.00 and will continue to celebrate women’s achievements. Raise awareness against bias. Take action for equality!

Click here to meet some of the women at Kerv!

 

 

 

 

 

As Boris Johnson unveils plan to end England restrictions by 21 June, there are a number of questions for businesses across the country.

A new four-step plan to ease England’s lockdown could see all legal limits on social contact lifted by 21 June; so what does this mean in a post-pandemic world, for those who have adapted to “working from home” for the best part of a year?

     1.   Has the working landscape changed indefinitely, with flexible working becoming a permanent feature?

Many companies have already been quite vocal about the possibility of working from home (WFH) becoming a permanent possibility for their staff. If they can work just as effectively, and securely from their home office…then why not? Click here to learn about our mobile call recording options.

      2.  Do the current technologies in place for WFH have the longevity to maintain businesses on a long term basis? 

Since the start of the pandemic and the imminent retirement of Skype for Business, Microsoft Teams has clocked up more than 115 million daily active users, globally. The continual development of the platform itself, and its accompanying applications shows no signs of slowing down. This way of doing business and virtual meetings, is here to stay.

      3.  Does your business use Microsoft Teams to communicate and collaborate among colleagues, or externally? Or are you thinking of rolling Teams out across your company and considering the compliance implications?

If you are a regulated financial firm, FCA, MiFID II and many other regulations globally require surveillance monitoring of such communications where they may be potentially related to a financial transaction taking place. Other heavily regulated industries, such as healthcare, may also find that recording of MS Teams communications is something to be considered for the purposes of risk mitigation and best practice. Click here for MS Teams recording and compliance options.

     4. With all this technology enabling companies to perform successfully remotely, is there going to be an office of the future?

The nature of the office is changing. Prior to the pandemic, our office spaces were very oriented around staff going into the office every day. We saw a lot of collaborative meeting spaces, and although this is no doubt now going to change significantly, there are those that will be eager to return to the office for human interaction and mental stimulation that you just can’t get at home. Click if your data and telephony needs will be changing in the not too distant future.

 

For all general enquiries, please contact us here.

30 MINUTE LIVE WEBINAR

Wednesday 27th January at 2:00pm GMT / 9:00am EST

Join us with Rob Houghton (Soteria) and Thomas Perkins (Kerv)

 

If your organisation is using or planning to use Microsoft Teams, how do you ensure regulatory compliance? 

Coverage gaps = increased risk = regulatory scrutiny and penalties.

Since the catalytic effect of COVID-19 on digital transformation and the adoption of business continuity and collaboration tools like Microsoft Teams, regulated financial firms are now potentially unaware of the compliance gap and associated business risk that widespread use of such a platform brings, within their wider communication monitoring efforts.

With Teams adoption surging from 15 million to over 115 million active daily users in under 9 months (Mar-Nov ‘20), the demand has become so prominent that it is attracting new regulatory focus regarding the potential oversight of generated Teams communication monitoring, during examination and enquiries.

The FCA has recently issued a strict announcement, warning firms of the importance of providing the same standard of surveillance of employees who are working from home as they would in an office environment.

If Teams is here to stay, how can firms implement policy-based MS Teams recording and ensure comprehensive compliance and risk mitigation across communication capture, archiving, reviewing and reporting?

Click here to register

THE NEED FOR COMPLIANT WECHAT RECORDING IN REGULATED FINANCIAL FIRMS

Compliant WeChat Recording: capture and securely archive staff’s WeChat messages, chats, voice calls, files and multimedia attachments for regulatory compliance.

 

WeChat has over 1.2 billion monthly active users…and counting. With such a significant and growing user base, particularly in China and the Far East, many financial firms rely on WeChat to communicate with their clients, who use WeChat and WeCom (previously known as WeChat Work) as their medium of choice.

 

However, in order to remain compliant, regulated firms must ensure that WeChat communications are recorded, securely archived and easily retrievable.

 

While some firms have simply banned the use of WeChat, many have realised that, in order to stay competitive, this is just not a viable option. Client demand practically mandates its use.

 

DoubleEdge can provide you with the best solution for your business needs. Click here to arrange a demo or a trial

THE NEED FOR WHATSAPP COMPLIANCE MONITORING

The last few years have seen explosive growth in the use of encrypted Instant Messaging applications, such as WhatsApp and WeChat, by commodities traders, brokers and other regulated individuals, and increased adoption of BYOD policies.

With penalties for non-compliance becoming ever more severe, financial services organisations need a compliant WhatsApp recording solution that not only captures and securely archives these communications according to MiFID II, Dodd-Frank, SYSC 10A and other e-comms surveillance monitoring legislation, but which is also GDPR-compliant.

Data privacy is particularly important to consider when staff are using their personal mobile devices for business purposes. In these cases, how do you ensure all business communications are captured without also recording personal communications and invading employee privacy?

HOW IS WHATSAPP GDPR COMPLIANCE ACHIEVED?

Users can have one single WhatsApp version, where all messages are recorded, OR add a 2nd number for the enterprise WhatsApp account:

  • Personal WhatsApp communications remain private
  • Business WhatsApp communications are captured and securely archived
  • Archive WhatsApp messages for iOS and Android devices
  • WhatsApp Mobile AND Web (desktop) versions – no change in user experience
  • Works exactly like the standard WhatsApp application
  • Same WhatsApp product, same interfaces, same capabilities
  • Captures all messaging, including all multimedia communications and attachments, which can be archived within the solution environment or routed directly to the existing company archiving set up.
  • Messages delivered to archive with content, employee email and other message metadata
  • Compliant with all relevant e-comm compliance monitoring regulations: MiFID II, GDPR, Dodd-Frank, SYSC 10A etc.
  • All messages are archived
  • Perfect for corporate devices and BYOD

 

Click here for to arrange free trial

With many medical practices remaining open throughout the pandemic and focusing on remote consultations, we are now seeing a shift in guidelines from NHS England, urging anyone in need of medical support to seek the advice and care they need, including face to face if required.

Not only now, but for future operational efficiency, practices are looking to technologies that can help them to better accommodate and serve their patients. This is now amplified by an increasing pressure to manage the current situation safely, without neglecting the needs of their existing patient community.

 

What can DoubleEdge do to assist?

 

Our specialised hosted telephony solutions can offer call recording and analytics, providing the all-important data to individual practices, enabling them to:

 

  • Monitor and record calls (including remote triage calls)
  • Track and reduce call waiting times
  • Call routing
  • Improve productivity
  • Reach NHS access targets e.g. call holding for a maximum of 2 minutes

 

With the NHS alone, treating millions of patients a week, a reliable and robust communication platform is essential for the safe and efficient running of healthcare practices across the country. The ramifications of such solutions can have a great impact on the day to day working life of healthcare practitioners, and a reduction of waiting times for their patients.

 

Speak to one of our specialist consultants for more information:

Telephone: 020 3137 8460
Email: info@edge-edge.co.uk

 

MS TEAMS WITH DOUBLE EDGE

In a world where we find ourselves changing the way we work and live, businesses have been turning to technologies that can allow their workforce to work remotely, securely and efficiently.

Microsoft Teams is probably the obvious choice to make to facilitate this global change, but is your business using Teams to its full capabilities? What else can you achieve with Teams?

 

Enter DoubleEdge and our Range of Technology Partners

Depending on your individual needs, DoubleEdge can make the relevant assessments and offer you a range of integrations and add-ons that help your business to operate “business as usual”, without the headaches associated with sending a workforce home.

 

WHAT WE CAN DO FOR YOU

 

Direct Routing – Compliance – Call Recording – Analytics – Call Forwarding – Contact Centre 

Did you know that with the basic Teams package, you’re required to purchase a Microsoft phone system license in order to make external calls?

With our Teams integrations, we can deliver carrier grade telephony, enabling full voice capacity with the option of call recording, analytics, compliance, security and more, at a fraction of the cost.

A number of our clients are within the finance, legal and public sectors (MIFID II, FCA COMPLAINT etc.) and require the same security, compliance and recording functions that are in place in their office settings, for their employees to continue working remotely. Our compliant MS Teams recording solutions can capture the following:

•Voice Calls
•Audio & Video Conference
•Chat / Instant Messaging
•Screen Share

We can provide the best solution for you and your business’ requirements, to ensure employees can continue working safely and effectively, not only now, but in the future landscape that could mean working differently and remotely, long term.

Contact Centre workforce? We can also facilitate all the requirements associated with customer service teams – analytics (full wallboards and customised reports), contact centre (omni channel), call pull (move live calls from teams to mobile or desk phone), intelligent virtual agent (ai) and more…whatever you need, let us know!

 

Every business is different, and we are here to do all the work for you, to identify the best solution for you and your employees, whatever your business size or requirements. Our team will facilitate the whole implementation process and provide ongoing support, making the whole experience quick and easy. Contact us now to find out how we can make Microsoft Teams work for you.

 

Merger of DoubleEdge Professional Services, Foehn, and Metaphor IT creates next-generation cloud-centric managed services company

Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider has launched in the UK today with the merger of leading IT businesses, DoubleEdge Professional Services, Foehn and Metaphor IT.  It has been created to bring together the expertise of the three companies to help mid-market customers achieve successful business outcomes in a new digital era.  Their combined offer includes:

  • DoubleEdge Professional Services delivers and manages solutions across UC, voice, data, mobility and innovative compliance products, with an impressive client list of corporate businesses.
  • Foehn is a Cloud UC and Contact Centre provider with award winning cloud UCaaS and CCaaS products in Voxivo and VoxivoCX as well as being a Genesys Gold Partner and the Genesys EMEA Cloud Partner of the Year.  Foehn has over 300 customers in both the public and private sectors.
  • Metaphor IT is a leading managed services business focusing on three core solution offerings; Cloud Services, Digital Workspaces, and IT Managed Services, all of which are encompassed by the business’ “Secure By Design” principles.

All three businesses are delivering double-digit growth rates and the new company will drive further organic growth of these businesses.

The management team of each of the three businesses all join the senior team, led by Alastair Mills as Executive Chairman; Mike Ing, Managing Director and Andrew Marshall, group CFO.

Kerv’s proposition puts the customer front and centre – helping to solve business problems and navigate a successful path into a more digital-led future.

Alastair Mills, Executive Chairman, Kerv says: “Customers want to buy a wider range of integrated solutions from a trusted partner whilst leveraging the power of cloud technologies. But they will only do so if those providers can continue to deliver excellent customer experience in this rapidly changing market. As we focus on organic growth of DoubleEdge Professional Services, Foehn and Metaphor IT, supplemented by carefully targeted acquisitions, we will not lose sight of our customer-first strategy.”

Underpinning the Kerv strategy is a multi-million pound investment in the future. Kerv is developing a next generation, cloud-centric operating platform specifically designed to make it easy, quick and efficient to deliver a diverse and extensive range of future-proofed services. The platform will be a crucial component in providing the best possible customer experience for DoubleEdge Professional Services, Foehn and Metaphor IT clients.

Mike Ing, Managing Director, Kerv adds:

“As a cloud-first, customer-first business, we have the combined capabilities with DoubleEdge Professional Services, Foehn and Metaphor IT to help UK businesses navigate a new way of working as they adapt to an agile, technology-led environment post the pandemic.”

 

DoubleEdge Professional Services www.edge-edge.co.uk

DoubleEdge Professional Services launched in 2008 and is based in the City of London, led by Steve Burges and Alex James. They bring excellent relationships with leading corporates delivering and managing solutions across UC, voice, data, mobility and innovative compliance products. DoubleEdge has an impressive client base based upon providing an unparalleled service, the client base includes, Harrods, TP ICAP, Investec and Waterstones.

 

Foehn  www.foehn.co.uk

Foehn is a Cloud UC and Contact Centre provider based in Richmond, Surrey.  Founded in 2000 by Managing Director James Passingham, Foehn has developed it’s own award winning cloud UCaaS and CCaaS products in Voxivo and VoxivoCX as well as being a Genesys Gold Partner and the Genesys EMEA Cloud Partner of the Year.  Foehn has over 300 customers in both the public and private sectors, including Kiwi.com, The Zoological Society of London (ZSL), See Tickets and The Local Government Ombudsman.

 

Metaphor IT www.metaphor-IT.com

Metaphor IT is a leading managed services business based in the City of London. The business focuses on three core solution offerings; Cloud Services, Digital Workspaces, and IT Managed Services, all of which are encompassed by the business’ “Secure By Design” principles. Metaphor IT focuses on the clients business needs, understanding and designing technical solutions to meet the ever-changing demands of the end users.