“DoubleEdge is an exception, in every sense. Their creative approach to solving problems and their belief in people-driven customer service are qualities that resonate closely with our own business. It’s a refreshing change from the blinkered, process-driven service offered by their counterparts.”

“I’m surprised at the scale of the savings. I’m even more surprised that I haven’t had to change my network carrier. Having a novation agreement with BT, DoubleEdge was able to take over management of our voice services and billing. The process was really simple, without any disruption to our telecoms services. Now, in the knowledge that DoubleEdge is monitoring my call records, I can be confident that I’m always getting the best deal.”

“Taking on DoubleEdge was a great move for us financially and operationally. But it also meant we weren’t tied to the limited range of services that comes with working with a single network provider. DoubleEdge has access to services across the board, from the top providers. This broadening of available solutions, combined with the experience offered by the DoubleEdge guys, gives us a far more effective platform from which to meet our communications requirements.”

“We now have a resilient, state-of-the-art, cloud-based phone solution that seamlessly brings together both our sites as one and saves us money at the same time. The system is packed with intelligent features that help us work more efficiently – and it’s future-proof too, because those features are constantly updated with the latest technology. What’s more, the nature of the system and the way it’s configured also mean we have a robust business continuity solution. And the DoubleEdge team continues to play a valued role as our IT service partners, going forward.”

“The DoubleEdge proposition ticked all of the boxes for Caice. The switch was straightforward and well managed. Since moving, customer service has been excellent, signal issues have been overcome with a mix of Vodafone, O2 and MultiNet SIMs, all our users are happy and our department has more capacity to deal with the really vital issues it needs to address.”