Case Studies - DoubleEdge Professional Services Ltd

ADDING VALUE, WHATEVER YOUR CHALLENGES

We help businesses in the UK and all over the world tackle their unique business and IT challenges. Our clients come from a variety of sectors but many are concentrated within our core markets of finance, legal, media, retail and the public sector. These companies are attracted by our ability to provide cutting edge solutions that are tailored to individual requirements and delivered as a part of a personal, proactive and consolidated service. You can read more about some of our projects below, and how we’ve helped our clients achieve sustainable cost savings and performance improvements.

WATERSTONES - GETTING WIFI RIGHT THE FIRST TIME

DoubleEdge planned and implemented a new cloud-based system and WiFi access points in just 6 weeks across UK and European branches. Read the full case study

HARRODS - ACCOMMODATING BUSINESS GROWTH

As with any office move, logistics had to be planned carefully to avoid disruption, guarantee availability of services and ensure business continuity. Read the full case study

CANOPIUS GROUP - MITIGATING RISK

DoubleEdge enhances global business communications and reduces operational costs.

Read the full case study

KEKO LONDON - RESOLVING WAYLEAVE ISSUES

After a year of struggling with wayleave issues, London agency engages DoubleEdge who install fibre within 5 weeks.

Read the full case study

WATERSTONES - TIME-CRITICAL NEW STORE INSTALLATIONS

DoubleEdge delivers the agility and responsiveness needed to meet critical deadlines for new store installs.

Read the full case study

UBM - EXPENDITURE MANAGEMENT

Insider knowledge of fixed and mobile carrier services gives DoubleEdge the advantage.

Read the full case study

METROPOLIS INTERNATIONAL GROUP - EXPOSING HIDDEN SAVINGS

DoubleEdge came out on top with savings that the other service providers just could not match.

Read the full case study

HARRODS - MULTI-TENANT CONNECTIVITY FOR EASY & RAPID DEPLOYMENTS

DoubleEdge transforms network performance with innovative solution and high return on investment. Read the full case study

GOINDUSTRY - SAVINGS & SERVICE IMPROVEMENT

DoubleEdge novation agreement delivers savings and enhanced management of voice services. Read the full case study

Getting WiFi Right The First Time

Waterstone’s

DoubleEdge planned and implemented a new cloud-based system and WiFi access points in just 6 weeks across UK and European branches.

Read the full case study

Accommodating Business Growth

Harrods

As with any office move, logistics had to be planned carefully to avoid disruption, guarantee availability of services and ensure business continuity.

Read the full case study

Mitigating R isk

Canopius Group

DoubleEdge enhances global business communications and reduces operational costs.

Read the full case study

Resolving Wayleave Issues

Keko London

After a year of struggling with wayleave issues, London agency engages DoubleEdge who install fibre within 5 weeks.

Read the full case study

Time-Critical New Store Installations

Waterstone’s

DoubleEdge delivers the agility and responsiveness needed to meet critical deadlines for new store installs.

Read the full case study

Expenditure Management

UBM plc

Insider knowledge of fixed and mobile carrier services gives DoubleEdge the advantage.

Read the full case study

Exposing Hidden Savings

Metropolis International Group

DoubleEdge came out on top with savings that the other service providers just could not match.

Read the full case study

The Need To Embrace Change

Harrods

DoubleEdge transforms network performance with innovative solution and high return on investment.

Read the full case study

Savings & Service Improvement

GoIndustry

DoubleEdge novation agreement delivers savings and enhanced management of voice services.

Read the full case study

“The big advantage with DoubleEdge is their insider knowledge of the network providers, in both the mobile and fixed line arenas. Their success in expenditure management uses this in conjunction with a rapid grasp of your business issues plus acute attention to detail. It follows that it’s a logical next step to capitalise on this knowledge with procurement and management of your communications. And our experience is this delivers exceptional results.”

John CorcoranTelecoms Manager, UBM plc

“DoubleEdge is an exception, in every sense. Their creative approach to solving problems and their belief in people-driven customer service are qualities that resonate closely with our own business. It’s a refreshing change from the blinkered, process-driven service offered by their counterparts.”

Ben WhattamManaging Partner, Keko London

“I’m surprised at the scale of the savings. I’m even more surprised that I haven’t had to change my network carrier. Having a novation agreement with BT, DoubleEdge was able to take over management of our voice services and billing. The process was really simple, without any disruption to our telecoms services. Now, in the knowledge that DoubleEdge is monitoring my call records, I can be confident that I’m always getting the best deal.”

Richard HutchinsonFinance Director, Metropolis International Group

“Taking on DoubleEdge was a great move for us financially and operationally. But it also meant we weren’t tied to the limited range of services that comes with working with a single network provider. DoubleEdge has access to services across the board, from the top providers. This broadening of available solutions, combined with the experience offered by the DoubleEdge guys, gives us a far more effective platform from which to meet our communications requirements.”

Jody GilbertHead of IT, GoIndustry

“We now have a resilient, state-of-the-art, cloud-based phone solution that seamlessly brings together both our sites as one and saves us money at the same time. The system is packed with intelligent features that help us work more efficiently – and it’s future-proof too, because those features are constantly updated with the latest technology. What’s more, the nature of the system and the way it’s configured also mean we have a robust business continuity solution. And the DoubleEdge team continues to play a valued role as our IT service partners, going forward.”

Tom GrahamEcommerce Manager, Alex Monroe

“The DoubleEdge proposition ticked all of the boxes for Caice. The switch was straightforward and well managed. Since moving, customer service has been excellent, signal issues have been overcome with a mix of Vodafone, O2 and MultiNet SIMs, all our users are happy and our department has more capacity to deal with the really vital issues it needs to address.”

Neil TimminsIT Director, Caice Acoustic Air Movement Ltd

“The big advantage with DoubleEdge is their insider knowledge of the network providers, in both the mobile and fixed line arenas. Their success in expenditure management uses this in conjunction with a rapid grasp of your business issues plus acute attention to detail. It follows that it’s a logical next step to capitalise on this knowledge with procurement and management of your communications. And our experience is this delivers exceptional results.”

John CorcoranTelecoms Manager, UBM plc

“DoubleEdge is an exception, in every sense. Their creative approach to solving problems and their belief in people-driven customer service are qualities that resonate closely with our own business. It’s a refreshing change from the blinkered, process-driven service offered by their counterparts.”

Ben WhattamManaging Partner, Keko London

“I’m surprised at the scale of the savings. I’m even more surprised that I haven’t had to change my network carrier. Having a novation agreement with BT, DoubleEdge was able to take over management of our voice services and billing. The process was really simple, without any disruption to our telecoms services. Now, in the knowledge that DoubleEdge is monitoring my call records, I can be confident that I’m always getting the best deal.”

Richard HutchinsonFinance Director, Metropolis International Group

“Taking on DoubleEdge was a great move for us financially and operationally. But it also meant we weren’t tied to the limited range of services that comes with working with a single network provider. DoubleEdge has access to services across the board, from the top providers. This broadening of available solutions, combined with the experience offered by the DoubleEdge guys, gives us a far more effective platform from which to meet our communications requirements.”

Jody GilbertHead of IT, GoIndustry

“We now have a resilient, state-of-the-art, cloud-based phone solution that seamlessly brings together both our sites as one and saves us money at the same time. The system is packed with intelligent features that help us work more efficiently – and it’s future-proof too, because those features are constantly updated with the latest technology. What’s more, the nature of the system and the way it’s configured also mean we have a robust business continuity solution. And the DoubleEdge team continues to play a valued role as our IT service partners, going forward.”

Tom GrahamEcommerce Manager, Alex Monroe

“The DoubleEdge proposition ticked all of the boxes for Caice. The switch was straightforward and well managed. Since moving, customer service has been excellent, signal issues have been overcome with a mix of Vodafone, O2 and MultiNet SIMs, all our users are happy and our department has more capacity to deal with the really vital issues it needs to address.”

Neil TimminsIT Director, Caice Acoustic Air Movement Ltd