What better way to show how we can help improve your business communications than a testimonial from a happy customer?

Since the announcement in July 2020 of the merger of DoubleEdge Professional Services, Foehn, and Metaphor IT, creating a next-generation cloud-centric managed services company, we have been working together to offer the best cloud-based solutions to our customer base.

Not only this, but in a world where we have never been more dependant on resilient and adaptable communications, we have worked hard to offer the best solutions to enable our customers’ staff to work productively, from anywhere…

The Requirement

When one of our existing customers needed to improve business continuity and voice communications, they turned to DoubleEdge to offer a new solution. This saw rigid on-prem telephony and expensive ISDN lines replaced with Voxivo4Teams, the award-winning Foehn (Kerv Group) cloud phone and unified communications system…

Terra Firma, like many organisations, had quickly embraced Microsoft Teams for collaboration, but had been nervous about migrating their telephony. Voxivo4Teams removed those concerns and DoubleEdge was with Terra Firma every single step of the way.

The Solution

“Moving to hosted telephony laid the foundations for cloud-based agile working,” added Colvin (Lee Colvin – Head of IT and Infrastructure, Terra Firma Capital Partners). “Unlike other SIP providers offering like-for-like solutions, DoubleEdge looked to add flexibility and neat features.

The benefits we were able to provide, included:

  • Zero loss in productivity among home workers
  • 50% savings on telephony costs
  • Complete control of business communications
  • Covid safe office improvements

Voxivo4Teams was set up with Microsoft Teams Direct Routing as part of a hybrid approach. Importantly, it ensures quality Teams call recordings for compliance purposes – a prerequisite for financial services companies.

So, when the pandemic struck, Terra Firma changed to remote working without any problems or the expense of Microsoft Voice call plans.

 

Read our case study for the full story, and how we may be able to assist your business!

 

 

About DoubleEdge

DoubleEdge is a leading provider of cutting edge, tailored IT & telecommunications solutions. Based in the City of London, DoubleEdge have 4 main lines of business - Voice, Mobile, Data and Compliance. VOICE: Hosted telephony, SIP, telephone systems, conferencing and collaboration solutions. MOBILE: Bespoke business mobile contracts, mobile device management, cost consultancy and contract negotiation. DATA: Basic internet access, WiFi, Multi-tenant connectivity solutions, MPLS, VPLS and network security. COMPLIANCE: Recording, archiving and e-discovery (fixed line, mobile, WhatsApp), holistic voice, e-comm and trade surveillance solutions.

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