DoubleEdge is a leading independent provider of bespoke Voice, Mobile, Data and Communications Compliance solutions.
With a prestigious client base covering some of the top names across the Finance, Legal, Retail and Property sectors, among others, we deliver highly tailored, innovative solutions to help businesses drive efficiency, work more effectively, reduce operating costs and meet regulatory requirements.
Led by top industry professionals, our experienced management team are among the most respected names in the industry, known for providing attentive, highly customer-focused, concierge-style support to any firms looking for a unique service provider with unparalleled levels of service.
ALEX JAMES – DIRECTOR
An energetic business leader and accomplished consultant with strong technical skills, Alex has more than 20 years’ experience in the international telecommunications and network services arena.
With a career history including senior positions at Cap Gemini, Ernst & Young and mobile data clearing company, MACH, across EMEA and APAC regions, Alex has in-depth expertise in many areas of mobile and converged communications and the specialist knowledge to advise on, implement and manage innovative initiatives that reduce telecoms costs and deliver robust and resilient technical solutions, as well as effective vendor management.
Alex joined the DoubleEdge team in 2008 and has since been responsible for successfully driving, developing and growing the DoubleEdge service portfolio of fixed and mobile communications. With proven organisational skills and team management abilities, he is committed to establishing long-lasting client relationships built on service excellence.
STEVE BURGES – DIRECTOR
Steve is a pragmatic businessman, specialist team-builder and experienced sales professional with a long and proven track record in the UK and European business telecommunications and network services market.
Over the last 20 years, Steve has held senior management positions with some of the sector’s most progressive corporations, running large commercial operations, managing high performance teams and delivering the latest converged communication and network solutions to clients on a global basis.
He also founded and successfully led Edge Solutions, a multi-million pound business that addressed the need for new services to simplify communications administration, cut costs and streamline business processes. Edge was acquired by SpiriTel plc in 2009.
Steve established DoubleEdge with the belief that service providers must leverage their knowledge and a commitment to proactive customer support in order to optimise performance improvement and return on technology investment for clients.
We’re always on the lookout for new professional talent – people who can add value to our service offering, who share our passion for technology and who genuinely believe the customer comes first. If that sounds like you, please get in touch.
COMPLIANT WHATSAPP RECORDING
THE NEED FOR WHATSAPP COMPLIANCE MONITORING The last few years have seen explosive growth in the use of encrypted Instant Messaging applications, such as WhatsApp and WeChat, by commodities traders, brokers and other regulated individuals, and increased adoption of BYOD policies. With penalties for non-compliance becoming ever more severe, financial services organisations need a compliant WhatsApp recording solution that not only captures and securely archives these [...]EMERGING TECHNOLOGIES WITHIN HEALTHCARE
With many medical practices remaining open throughout the pandemic and focusing on remote consultations, we are now seeing a shift in guidelines from NHS England, urging anyone in need of medical support to seek the advice and care they need, including face to face if required. Not only now, but for future operational efficiency, practices are looking to technologies that can help them to better accommodate and serve their patients. This is now amplified by an increasing pressure to [...]