SERVICE EXCELLENCE

We're an independent, specialist IT and communications service provider. We believe in the power of new technology to transform the way businesses are able to work. But we also believe that proactive, knowledgeable support from people who really care is at the very heart of delivering performance improvement. And that's the difference with DoubleEdge.

TOP TECHNOLOGY PARTNERS

We work collaboratively with the world's top technology vendors and network providers to make sure our clients always benefit from best-in-class solutions. These partnerships also support our culture of innovation and help to ensure that your technology investment is always aligned with strategic priorities across the business while delivering cost savings and operational efficiencies.

INNOVATIVE SOLUTIONS

We're the service provider of choice for many market-leading companies around the world who rely on us to help them address their business challenges across Voice, Data & Mobile comms and Communications Compliance. And they value an approach that combines innovative, tailored solutions with deep industry knowledge and service excellence.

DoubleEdge is a leading independent provider of bespoke Voice, Mobile, Data and Communications Compliance solutions.

With a prestigious client base covering some of the top names across the Finance, Legal, Retail and Property sectors, among others, we deliver highly tailored, innovative solutions to help businesses drive efficiency, work more effectively, reduce operating costs and meet regulatory requirements.

Led by top industry professionals, our experienced management team are among the most respected names in the industry, known for providing attentive, highly customer-focused, concierge-style support to any firms looking for a unique service provider with unparalleled levels of service.

Alex James DoubleEdge

ALEX JAMES – DIRECTOR

An energetic business leader and accomplished consultant with strong technical skills, Alex has more than 20 years’ experience in the international telecommunications and network services arena.

With a career history including senior positions at Cap Gemini, Ernst & Young and mobile data clearing company, MACH, across EMEA and APAC regions, Alex has in-depth expertise in many areas of mobile and converged communications and the specialist knowledge to advise on, implement and manage innovative initiatives that reduce telecoms costs and deliver robust and resilient technical solutions, as well as effective vendor management.

Alex joined the DoubleEdge team in 2008 and has since been responsible for successfully driving, developing and growing the DoubleEdge service portfolio of fixed and mobile communications. With proven organisational skills and team management abilities, he is committed to establishing long-lasting client relationships built on service excellence.

STEVE BURGES – DIRECTOR

Steve is a pragmatic businessman, specialist team-builder and experienced sales professional with a long and proven track record in the UK and European business telecommunications and network services market.

Over the last 20 years, Steve has held senior management positions with some of the sector’s most progressive corporations, running large commercial operations, managing high performance teams and delivering the latest converged communication and network solutions to clients on a global basis.

He also founded and successfully led Edge Solutions, a multi-million pound business that addressed the need for new services to simplify communications administration, cut costs and streamline business processes. Edge was acquired by SpiriTel plc in 2009.

Steve established DoubleEdge with the belief that service providers must leverage their knowledge and a commitment to proactive customer support in order to optimise performance improvement and return on technology investment for clients.

We’re always on the lookout for new professional talent – people who can add value to our service offering, who share our passion for technology and who genuinely believe the customer comes first. If that sounds like you, please get in touch.

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    Thousands of UK firms are struggling to operate normally after sending their staff home. Many larger businesses have switchboard numbers going to voicemail or being forwarded to a single staff member’s mobile, with no way to pass calls through. Many companies are unable to use their existing phone numbers when staff are working remotely. This becomes an even bigger issue for regulated financial firms whose staff’s calls need to be recorded. Many employees are unable to collaborate [...]

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    The Gap in MIFID 2 Compliant Call Recording Solutions For Hosted Telephony SystemsCompliant hosted telephony - in the UK alone, millions of companies have already ditched their on-premise phone system to reap the many benefits of hosted telephony - reduced costs, lower admin resource requirements, future-proofing, scalability and greater resilience to name a few. However, ensuring that calls are recorded and stored in line with MiFID II and other regulatory requirements continues to pose a [...]