SERVICE EXCELLENCE

We're an independent, specialist IT and communications service provider. We believe in the power of new technology to transform the way businesses are able to work. But we also believe that proactive, knowledgeable support from people who really care is at the heart of delivering performance improvement. And that's the difference with DoubleEdge.

REFRESHING APPROACH

We are the service provider of choice for many market-leading companies around the world. They rely on us to help them address their business challenges across Voice, Data & Mobile comms and Communications Compliance. And they value an approach that combines innovative, tailored solutions, deep industry knowledge and service excellence to deliver cost savings and operational efficiencies.

TOP TECHNOLOGY PARTNERS

We work collaboratively with the world's top technology vendors and network providers to make sure our clients always benefit from best-in-class solutions. These partnerships also support our culture of innovation and help to ensure that your technology investment is always aligned with strategic priorities across the business.

Our experienced management team is led by some of the most respected names in the industry:

Steve Burges

STEVE BURGES – MANAGING DIRECTOR

Over the last 20 years, Steve has held Director Level positions in a number of leading corporations, delivering converged communication and network solutions to global clients. He founded DoubleEdge with the belief that service providers must leverage their knowledge and a commitment to proactive customer support in order to optimise performance improvement and return on technology investment for clients.

Alex James

ALEX JAMES – DIRECTOR

Alex has 20 years’ experience in the international telecommunications and network services arena. Before joining DoubleEdge in 2008, he held senior positions at Capgemini, Ernst & Young and mobile data clearing company, MACH, across EMEA and APAC regions. With a deep understanding of mobile and converged technologies he has specialist expertise in advising on cost reduction initiatives, delivering robust and resilient technical solutions as well as effective vendor management.

Nicki Jardine

NICKI JARDINE – BILLING & OPERATIONS MANAGER

After 18 years in the telecoms, Nicki has developed a depth of knowledge in a wide spectrum of sectors and areas – from sales, project and operations management, to provisioning, billing analysis and service delivery. At DoubleEdge, she is responsible for managing the UK and international Billing Platforms, as well as developing and managing all key operational processes.

We’re always on the lookout for new professional talent – people who can add value to our service offering, who share our passion for technology and who genuinely believe the customer comes first. If that sounds like you, please get in touch.

  • MAKING BYOD WORK FOR YOUR BUSINESS

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    New range of solutions from DoubleEdge sets the standard At a time when every business is under pressure to raise its game, IT managers hold a critical position in the battle to power-up performance. Implementing a Bring Your Own Device or BYOD programme can make a big contribution to gaining competitive advantage by cutting the cost of telecoms hardware, increasing productivity and improving staff motivation. Get it right and BYOD is a business winner – get it wrong and it could be a [...]

  • DOUBLE EDGE PCI COMPLIANCE SOLUTION ADDRESSES THREAT OF ESCALATING FRAUD

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    Retailers that do not comply with PCI DSS (Payment Card Industry Data Security Standard) risk heavy fines, the withdrawal of merchant services and damage to business reputation. At a time when fraud arising from purchases made over the phone or online is growing by 23%, it’s essential that retailers have the right systems in place to manage and control payments in compliance with PCI. DoubleEdge, the provider of consultancy services for fixed and mobile communications, has responded to [...]